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Clinical Site Operations Director
Good Shepherd Community Clinic, Inc.United Statesfull_timeVerifiedPosted 17 Jul 2025
💰 $85,000/yr($65,000/yr – $85,000/yr)
About the role
Benefits:
At the GSCC, we are guided by a mission to deliver high-quality, compassionate, and accessible healthcare to all—especially the most vulnerable. Our work is not easy, but it is deeply meaningful—and we are looking for people who share our commitment to purpose-driven work.
We served approximately 10,000 individual patients last year through nearly 30,000 visits. We operate four clinical sites—two for primary care, one for dental care, and one for women’s health. We also run two in-house pharmacies and a medical equipment assistance program that has loaned out thousands of items to anyone in need, regardless of income or insurance status.
We are doing healthcare differently. At GSCC, every patient is supported by a dedicated care team—including a provider, nurse, medical assistants along with RN care managers, referral and care coordinators—who work together behind the scenes to create a smoother, more connected experience. Our care delivery model is team-based, whole-person-focused, and designed to meet patients where they are, proactively supporting their health rather than simply reacting to illness.
Our five core values define what it means to be part of the GSCC team:
Position Summary:
The Site Operations Director is the on-site leader responsible for the smooth, safe, and efficient daily operations of an assigned health center location. This role ensures a welcoming, professional environment for patients and staff by overseeing patient experience workflows, managing logistics, supervising support staff, and coordinating across departments. The Site Operations Director partners closely with clinical and operational leaders to support care delivery, monitor schedule utilization, oversee cost-related performance, and resolve cross-functional issues that affect workflow, efficiency, and patient satisfaction. This position requires a hands-on problem-solver with strong interpersonal skills, financial awareness, and the authority to intervene when standards are not being met.
The ideal candidate is mission-driven and motivated by meaningful work. Healthcare operations are complex and fast-paced—this role requires emotional resilience, dedication, and the ability to lead with clarity and purpose in challenging situations.
Essential Responsibilities:
Daily Operations Management:
Directly supervise front desk and patient experience (PX) personnel.
- IRA
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
At the GSCC, we are guided by a mission to deliver high-quality, compassionate, and accessible healthcare to all—especially the most vulnerable. Our work is not easy, but it is deeply meaningful—and we are looking for people who share our commitment to purpose-driven work.
We served approximately 10,000 individual patients last year through nearly 30,000 visits. We operate four clinical sites—two for primary care, one for dental care, and one for women’s health. We also run two in-house pharmacies and a medical equipment assistance program that has loaned out thousands of items to anyone in need, regardless of income or insurance status.
We are doing healthcare differently. At GSCC, every patient is supported by a dedicated care team—including a provider, nurse, medical assistants along with RN care managers, referral and care coordinators—who work together behind the scenes to create a smoother, more connected experience. Our care delivery model is team-based, whole-person-focused, and designed to meet patients where they are, proactively supporting their health rather than simply reacting to illness.
Our five core values define what it means to be part of the GSCC team:
- LOVE: We demonstrate genuine and unselfish care for our patients, team members, and the organization.
- RESPECT: We show kindness and consideration to others in every interaction.
- FIGHT: We advocate fiercely for the health and wellbeing of our patients, our team, and our mission.
- RESILIENCE: We take ownership of mistakes, seek solutions, and keep moving forward with a positive attitude.
- FLEXIBILITY: We choose to adapt to change with grace, professionalism, and a good attitude.
Position Summary:
The Site Operations Director is the on-site leader responsible for the smooth, safe, and efficient daily operations of an assigned health center location. This role ensures a welcoming, professional environment for patients and staff by overseeing patient experience workflows, managing logistics, supervising support staff, and coordinating across departments. The Site Operations Director partners closely with clinical and operational leaders to support care delivery, monitor schedule utilization, oversee cost-related performance, and resolve cross-functional issues that affect workflow, efficiency, and patient satisfaction. This position requires a hands-on problem-solver with strong interpersonal skills, financial awareness, and the authority to intervene when standards are not being met.
The ideal candidate is mission-driven and motivated by meaningful work. Healthcare operations are complex and fast-paced—this role requires emotional resilience, dedication, and the ability to lead with clarity and purpose in challenging situations.
Essential Responsibilities:
Daily Operations Management:
- Open and close the site according to organizational protocols, ensuring physical readiness each day.
- Conduct daily walkthroughs to assess cleanliness, equipment readiness, signage, and room setup.
- Monitor patient flow and proactively resolve bottlenecks or delays in care.
- Lead general triage of site-level issues, from patient concerns to staffing or equipment problems.
Directly supervise front desk and patient experience (PX) personnel.
- Serve as the point of coordination between front office, clinical staff, and care teams.
- Maintain strong working relationships with LPN Operations and Clinical Ops Director to align support and address breakdowns between departments.
- Address conflicts or breakdowns across functional lines, providing real-time feedback and correction to ensure smooth operations and respectful team interactions.
- Monitor appointment templates and scheduling adherence to ensure optimal provider schedule utilization.
- Actively maintain healthy collaboration between front desk and clinical teams to maximize daily capacity and reduce idle time.
- Identify scheduling inefficiencies or trends and report to leadership with solutions.
- Support template adjustments and troubleshoot late arrivals, cancellations, and no-shows to ensu
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