Clinical Services Manager (IKC)

Posting Date

07/31/2026

2800 N Loop WestSte 800, Houston, Texas, 77092-8838, United States of America

The Clinical Services Manager develops and leads clinical resources in delivery of quality cost effective care to patients. In partnership with the ROM, drives reduction of admissions and readmissions through a focus on clinical quality and coaching. This position is the clinical leader for their designated market and is responsible for mentoring and coaching assigned teams of Integrated Care Nurses to achieve performance and outcome expectations, increase skills, and professional development

Roles and Responsibilities:

Clinical Coaching:

• Owns and drives clinical quality through direct RN observation and coaching in the following categories: care delivery, patient interactions, preparation and prioritization, plan of care development and follow through, workflow tool utilization, documentation, and escalation forums
• Responsible for ongoing assessment and coaching of clinical acumen in pursuit of decreasing patient admissions and readmissions

Team/Collaboration/P&P

• Participate in required meetings with stakeholders, including SDCS, DCS, ROMs, IKC Care team, DKC teammates, and nephrologists
• Attend Clinical Reviews to drive continuous improvement
• Consult with operators as needed to drive quality
• Knows and complies with DaVita policies and procedures in accordance with State and Federal regulations for patient care and services (CMS, HIPAA, OSHA, or other governing agencies); Standards necessary to maintain organizational accreditation (such as NCQA)
• Topic SME as assigned

Tools, Technology, & Workflow Proficiency

• Responsible for assessing proficiency and providing guidance as it relates to clinical applications and reports
• Accountable to assess and provide guidance related to clinical workflow and clinical coaching on patient prioritization, critical thinking, and BDPs that align with the model of care.
• Reinforce care delivery, clinical training materials, educational tools, and policies for teammates through delivery of monthly CSM updates and ad hoc as needed

Other duties as assigned

• Reviews escalated REM events. Provides necessary investigation and plan of correction.

Education and Experience

• Current RN license in state of practice
• Current driver’s license with positive driving record required; ability to meet requirements of insurance coverage, required
• 4 - 6 years relevant experience
• Bachelors degree
• Basic computer skills and proficiency in MS Word, Outlook and
  Excel
• Demonstrated experience managing to data driven outcomes
  and process improvement
• Experience in healthcare performance coaching (preferred)
• Current CRP certification (preferred)
• Certified Nephrology Nurse (CNN) or Certified Case Manager (CCM) preferred

Travel: Up to 75% depending on market Nights/Weekends: May include overnight travel

DaVita IKC (Integrated Kidney Care) is comprised of an innovative team who is committed to improving patient outcomes and improving quality of life. Come work with a team of passionate professionals to transform kidney care through a value-based, person-centered, comprehensive approach to kidney care.

We provide comprehensive care and complex chronic condition management to patients nationwide, whether they are in the early stages of kidney disease, transitioning to dialysis, seeking a kidney transplant or receiving life-sustaining dialysis.

27,000+ patients receiving IKC services every month

20 years of Integrated Kidney Care Experience

We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients.  To help us achieve our vision, we’re investing extensively in developing both our model of care and our team.  When you join DaVita IKC, you're joining a compassionate team committed to quality patient care. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

Here is what you can expect when you join our Village: 
A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked ab