Clinical Service Representative II (Front Desk) - Program in Physical Therapy

Scheduled Hours

40

Position Summary

This position functions to assist and support the Program in Physical Therapy practice, clinicians, and staff with patient flow and smooth running of a fast-paced office. Duties include greeting, arriving, verifying accuracy of information, assisting with MyChart, patient surveys, prepping exam rooms, and coordinating communications using EPIC In-Baskets. Will coordinate scheduling follow-up appointments. Staff member will serve as liaison to consumers (staff, patients, healthcare professionals, and general public) and advocates the patients’ needs.

Job Description

Primary Duties and Responsibilities

• Greet, verify, and update patient registration information and arriving patients in EPIC in a timely manner. Ensure all patient arrival and check out processes, including managing After-Visit-Summaries, are finalized at the end of each patient visit. Compile, copy, and fax/mail monthly correspondence relating to patient visits.
• Collect co-payments, supply fees, reconcile EPIC drawer balance, and assist with entering clinic deposits.
• Review registration work-queues on a daily basis to ensure current workflow processes are supported.
• Assist with maintaining daily clinician appointment schedules and working the patient wait list, ensuring all available slots for upcoming dates are full.
• Perform clinic closing procedures accurately to include: 1.) Reserving rooms for next day and 2.) Stocking, cleaning and organizing supplies, gym, and waiting area.
• Prepare and respond to medical record requests using the EPIC ROI function.
• Offer assistance and back up support, as needed, to other clinical staff.  Serve as back up for other staff during peak times, vacations, and illnesses. 
• Attend Program meetings, staff meetings, clinical meetings, and training sessions as they relate to the position. Perform other duties as assigned with occasional rotation between practice locations.

Preferred Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Excellent customer service skills. Capable of greeting patients, visitors, faculty, staff, and students in a professional and courteous manner.
• Ability to work independently and within a team, multi-task, and follow through on assignments in a timely manner.
• Detail-oriented, accurate, and thorough.
• Good organizational, critical thinking, and time management skills with the ability to prioritize a multifaceted workload and handle a variety of responsibilities in a flexible manner.
• Knowledge and use of general office machines, as well as computer knowledge/skills to include Microsoft Office Suite, internet, and e-mail.
• EMR scheduling experience with Master scheduling.
• Working knowledge of Epic HER to include Epic Scheduling. 
• Experience in ICD-10 and CPT codes, Medicare and managed-care guidelines, and medical terminology.
• Ability to handle confidential matters discretely.

Required Qualifications

• High school diploma or equivalent high school certification.
• Two years of experience in a medical office setting or related customer service/office experience.

Grade

C06-H

Salary Range

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Pers