Clinical Resource Coordinator - Potsdam, NY

Job Title: Clinical Resource Coordinator - OBGYN

Department: Physician Practice Management

Location: Lawrence Ave, Potsdam, NY

Hours Per Week: Full time, 37.5 scheduled weekly hours

Schedule: 8 hour day shift, Monday-Friday

SUMMARY: The Clinical Resource Coordinator is a registered nurse who is accountable for the effective clinical management and delivery of care with patients and families in the Physician Practice Management practices. The Clinical Resource Coordinator assists with planning, directing, and evaluation of the specialty practice care programs that are provided to patients and their families. Acts as a Team Lead and resource for all clinical staff within the outpatient practice setting.

RESPONSIBILITIES 

Clinical Practice & Program Leadership 
Integrate the principles and philosophy of the professional nursing care delivery system into practice. Lead and coordinate outpatient practice programs and services within the specialty care setting. Participate in the development of a plan of care and implement appropriate nursing interventions in conjunction with practice providers. Prioritize patient cancellations and rescheduling to ensure timely delivery of care according to the patient's diagnosis and treatment plan. Maintain continuity of patient care and serve as a liaison between physicians and patients, and between clinical teams. Serve as a liaison for individual patients undergoing specific procedures and/or treatment, providing continuity of care. Provide coordination, delegation, and support to clinical staff assigned to support the medical practice. Provide continual guidance, emotional, and physical support to patients and families during all phases of care. 

Serve as a role model to other nursing personnel by demonstrating effective direct patient and family care, leadership, and professional behavior. Evaluate patient responses to interventions and identify and develop strategies to overcome barriers to achieving positive clinical outcomes. Coordinate care with community and regional ancillary health services for extended needs of patients and ensure that patient-specific care plans are developed and documented by the practice clinical team. 

Educate patients and families regarding relevant wellness issues, disease processes, and treatment plans, or bring these to the physician’s attention when necessary. Educate patients using methods suitable for individual learning abilities regarding diet, medication, or test needs, or escalate to the physician as needed. Serve as the contact point, advocate, and informational resource for patients, care teams, family/caregivers, payers, and community resources. 

Promote timely access to appropriate care. Increase utilization of preventive care. Reduce emergency room utilization and hospital readmissions. Increase patient comprehension through culturally and linguistically appropriate education. Increase continuity of care by managing relationships with tertiary care providers, transitions-in-care, and referrals. Define and direct patients and families to appropriate resources. Increase patients’ ability for self-management and shared decision-making. Attend and participate in team conferences as needed. Maintain clinical competency by attending and participating in divisional meetings and in-service education. 

Care Delivery 
Maintain safe and effective nursing care delivered directly or indirectly, adjusting processes as necessary to ensure optimal patient care. Triage patient phone calls and provide medication reconciliation. Assist with rooming patients, standing orders, administering in-office injections and infusions, minor procedures, and managing prescription medications. Provide direct patient care and assist providers in the treatment of scheduled, urgent, and emergent patients as needed. Make adjustments in patients' medications under physician-directed guidelines to achieve therapeutic