Clinical Program Manager (H)

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The Pathology Department at the University of Miami has an exciting opportunity for a  full time Clinical Program Manager.

SUMMARY

The Clinical Program Manager (H) aids in the support of various clinical programs. An employee in this position supports their leader with managing assigned program components, preparing clinical documentation, and preparing reports. The incumbent exercises considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures.

JOB FUNCTIONS

• Directs and coordinates assignments for program operations.

• Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.

• Manages clinical operation and quality assurance procedures. Implements projects and procedures to ensure program performance is exceeding expectations.

• Performs assessment of needs within the organization and develops clinical programs to meet those needs.

• Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.

• Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.

• May oversee various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

Bachelor’s degree in relevant field

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills, and Attitudes:

• Knowledge of business and management principles

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals, and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

DEPARTMENT ADDENDUM

Department Specific Functions

• Oversee the planning and execution of all transportation service requirements.

• Manages courier service provider contracts by conducting contract reviews, overseeing execution, tracking performance, and adjusting ensure compliance with service level agreements (SLAs), cost efficiency, and quality standards.

• Leads transportation resources, ensuring their effective allocation while addressing and resolving service gaps through optimization.

• Develops and implements strategies to achieve optimal workload distribution, aligning productivity with service goals and customer expectations.

• Designs, maintains, and adjusts resources, routes, and schedules to ensure comprehensive and cost-effective coverage.

• Analyzes and generates detailed productivity, operational, and performance improvement reports, leveraging data to identify trends and opportunities for enhanced service delivery.

• Establishes, enforces, and refines transportation processes to meet or exceed established time and quality standards.

• Monitors productivity and operational efficiency daily, applying insights to enhance team performance and proactively address bottlenecks.

• Leads and manages transp