Clinical Liaison I

POSITION TITLE: Clinical Liaison  

 

EMPLOYER NAME: Ottobock Patient Care, LLC 

   

Position Summary: 

 

The Clinical Liaison is a Market Development role to help drive sales and marketing efforts for a specific region.  This person will serve as the backbone to our market development efforts by creating long lasting relationships with referral sources for our patient care facilities.  The role includes working closely with patients and their families to educate and inform them of the process of care needed.   

  

Essential Duties and Responsibilities: 

• Responsible for assisting in the growth of the location’s market.    
• Develop, solidify, and augment relationships with healthcare facilities.   
• Help with the efforts to increase patient referrals by identifying new sources and developing positive relationships with all referral sources.   
• Schedule and host in-services and facility tours.   
• Operate with an “on-call” mentality daily to perform in a time sensitive manner and adhere to all physician requests.  
• Carries out and assists with administrative market development duties created by the management team.     
• Collaborate with the marketing team to create content for the market.   
• Research and stay up to date on respective markets to monitor changes, trends and/or emerging needs.  
• Represent the company at trade shows and continuing education opportunities by positively promoting the brand and educating the community about the history and value of the company.   
• Coordinate the follow up of new referrals and leads.   
• Apply protective device upon request by physician as well as educate the patient and providers on its use and care.  
• Assist Intake Coordinators, as necessary.   
• Strictly adhere to all HIPPA standards regarding patient information.   
• Regular time spent traveling in car to visit healthcare facilities.  
• Perform other duties and special projects as assigned.   

 

Supervisory and/or Leadership Responsibilities:   

None.  

 

Knowledge, Skills, and Abilities: 

• ​​​​​​Thorough understanding of MS Office and databases.   
• ​​Outstanding communication and interpersonal skills.   
• ​​Proven ability of critical thinking and problem-solving.  
• ​​Excellent organizational and time management skills, prioritizing and managing multiple tasks to completion.   
• ​​Familiarity with different sales techniques and pipeline management.  
• ​​Ability to maintain confidentiality of information regarding company financial and other information.  
• ​​Self-motivated and able to work without continual supervision.​  

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 Minimum Qualifications – (Education, Experience, Certification, & Licensure): 

 

• Bachelor's degree in Business, Marketing, Communications, or related field; Experience may be substituted for education.   
• Experience with medical sales or medical case management.   
• Proven track record of successfully managing customer relationships.   
• Understanding of medical terminology preferred.    
• Knowledge of Medicare, Medicaid preferred 

 

Physical Demands and Work Environment: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations must be made to enable qualified individuals with disabilities to perform the essential functions.  

• The employee may be required to stand; reach with hands and arms, stoop and kneel. 
• The employee may be required to sit or stand for long periods of time. 
• The employee may be required to lift, carry, push, pull or move up to 25 pounds. 
• The employee may be required to travel. 
• This position may be required to work more than 40 hours per week. 
• This role may be 100% on-site.  Physical location/region will be included in the offer letter.     
• Work environment can be noisy and distracting.  
• This position may potentially be a hybrid-remote role dependent on performance and job responsibilities outlined by the Manager.   
• If hired in a hybrid and/or remote role, the position might require a specific geographic location. Work schedule including workdays, on-line working hours and where the work must take place will be addressed in the offer letter.  
• This position may require the employee to attend mandatory on-site meeting during the year. 

 

 

Ottobock is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origi