Clinical Intake Assessor

The Clinical Intake Assessor is responsible for utilizing a client-focused, strength-based approach to identify client needs and help inform a client's care path, and clinical recommendations. Assessment results are intended to guide in the development of the client care path and treatment objectives when treatment is recommended.

Core Responsibilities & Essential Job Functions

• Conduct client screening to determine medical necessity of Behavioral Health Treatment including interviewing clients and caregivers to gather clinical and medical information
• Review relevant reports and documentation to inform clinical recommendations.
• Use working knowledge of assessing and addressing risk.  Escalate high risk clinical concerns to supervisor.
• Write all reports and other clinical documentation in a professional and objective manner.
• Serve as a contact for clients and families and respond to all client inquiries within 2 business days; ensuring all client’s needs are met.
• Complete documentation regarding all interactions with the client, provider, and interdisciplinary team, using appropriate systems and procedures promptly, per agency policies.
• Supports Clinical Escalation Specialists and Client Case Manager and Provider Case Manager to address complaints and grievances by conducting client case reviews and client family outreach.
• Collaborate with providers regarding clinical concerns related to their client.
• Documents all client family complaints and grievances, and submits documentation to the Catalight Quality department, per policy requirements
• As appropriate, coordinate with CCS Clinical Case Managers to ensure appropriate BHT services.
• Participate in special projects and assist with additional duties/tasks as assigned by supervisor.
• Must adhere to all federal, state, and local laws/legislations as applicable as well as HIPAA laws and regulatory agencies.

Qualifications

Minimum Education, Experience & Training Equivalent to:

• California Licensed Mental Health Clinician. 
• Working knowledge of assessing and addressing risk and dangerous behaviors.
• Master's degree from an accredited college or university in social work, marriage family therapy or counseling is required.

Knowledge & Skills:

• Able to conduct strengths based, client centered clinical screener and refer clients for clinically appropriate services.
• Sensitivity to working with an ethically, linguistically, culturally, and economically diverse population.
• A commitment to the values of the organization while demonstrating good judgement, flexibility, patience and discretion when dealing with confidential and sensitive matters. 
• Familiarity with the field of ABA, BHT, and knowledge of other community resources and agencies that serve this population preferred.
• Consistent demonstration of good judgment and decision-making skills while maintaining the highest level of confidentiality and discretion.
• Able to appropriately interpret and implement policies, procedures, and regulations.
• Knowledgeable in Microsoft Office (Outlook, Word, Excel, etc.)
• Ability to work in a fast-paced environment while effectively multitasking.
• Ability to work with various individuals across all levels within the organization.
• Ability to effectively de-escalate clients and families
• Demonstrated expertise in crisis management.
• Manage day-to-day responsibilities with or without supervision.
• Excellent verbal and writing communication skills.
• Strong interpersonal skills (i.e. advanced listening techniques: empathic, active and reflective listening)
• Strong client focused approach (i.e. ability to set clear boundaries and advocate for client/family needs)
• Strong time management and organizational skills.
• Must be highly detail oriented.
• Ability to work successfully on an interdisciplinary team.
• Must be available Monday through Friday and able to conduct assessments in designated time blocks.

Physical Requirements:

• Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace.
• Visual and auditory ability to work with clients, staff and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Utilize computer and cell phone for effective communication.
• Ability to stand or sit for extended periods of time.
• Frequently speaking and listening to clients, staff, and other professionals in meetings and on the phone.
• Frequent sitting and maintaining close visual attention to write reports and work at