Clinical Informatics Specialist

This is a hybrid position that requires onsite presence at a ministry in either Mission Hills, Burbank, Tarzana, Santa Monica, CA and may require travel within the Providence footprint

The Clinical Informatics Specialist (CIS) serves as a professional role model in promoting the understanding, integration, and application of information technology in healthcare settings. The CIS acts as a liaison between clinical care and information technology, supporting all care givers throughout the care continuum in the implementation, learning, use, adoption and optimization of clinical technologies.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Essential Functions:

Demonstrates competencies in line with the core values that are the foundation of all activities performed by caregivers in order to achieve the Mission of the PSJH System.

Education/Coaching:

• Ensures that workflow and training knowledge delivered is consistent with and accurately reflects current national informatics and adult learning standards.

• Communicates technology changes, upgrades, and downtimes to clinical customers.

Problem-Solving:

• Conducts workflow analysis to improve efficient, reliable use of the clinical information systems.

• Develops and maintains established standard of work and system design.

Customer Service:

• Responds and assists customers immediately upon request and follows up on previous interactions to ensure issue resolution, escalation or issue closure with as appropriate considering the dynamic nature of information systems and system priorities.

• Able to effectively communicate to clinical customers and is perceived as approachable and reliable.

 

Teamwork:

• Demonstrates effective interactions and positive interpersonal skills in dealing with others in order to maximize productivity and positive employee relations.

• Actively and efficiently engages with key leaders, teams and subject matter experts to collaborate on and influence the design and development of projects, curriculum and workflows, and the integration of technology into patient care processes.

Clinical Support: 

• Promotes highest attainable quality in the full life cycle of Clinical Information Systems.

Professional Development:

• Enhances professional growth and development through participation in educational programs, current evidence, projects, meetings and workshops.

• Frequently updates knowledge regarding health care and informatics trends, adult learning methodology, and issues and actively seeks opportunities to apply this knowledge to practice.

Working Conditions:

• Frequent travel among regional facilities (up to 50%) and occasional travel among PSJH entities (10%-40%) is required.

• Employee may be required to work on-call, after hours and variable shifts and weekends to meet client needs.

• Reliable transportation throughout the region is required.

Required Qualifications: 

• Bachelor's Degree - Clinical discipline, Information Technology/Informatics, Business, Education, Management, Communications, or related field or equivalent educ/experience. 
• 2 years - In a position that has the same or similar primary duties working with a clinical information system within a healthcare setting.
• Experience with EHR systems.
• Experience with benefits and challenges of adult learning.

Preferred Qualifications: 

• Informatics certifications or credentialing (may be equivalent for up to 2 years of experience for this position at the hiring manger’s discretion) upon hire. 

Job Specific Knowledge, Skills and Abilities:

Ability to develop and deliver effective presentations; live, via online or virtual mediums.

Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.

Broad knowledge and understanding of the trends and changes taking place in health care.

Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines.

Working knowledge of desktop software applications (e.g., MS Outlook, Word, Excel, Access, Internet, Email).

Ability to work in a fast pace complex working environment.

The CIS with licensure in nursing brings required comprehensive understanding of clinical process and