Job Description Summary

The Clinical Connect Program Specialist will support the execution and expansion of BD’s Clinical Connect education platform, designed to deliver timely, targeted, and immersive training experiences to healthcare professionals. This role focuses on managing content and vendor relationships across three platforms—Acute Urology, Targeted Temperature Management (TTM), and Home Care—while ensuring customer support excellence for BD’s Urology and Critical Care business units.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Title: Clinical Connect Program Specialist

Fully Remote

Key Responsibilities

• Program Execution: Drive the development and delivery of BD Clinical Connect offerings, including live, virtual, and on-demand training leveraging digital platforms and tools to align with BD product portfolios.

• Vendor Collaboration: Serve as the primary liaison with external partners such as Fulcrum, Conexiant, Meta, Kinetic Vision, and Pfiedler to coordinate immersive training experiences, including virtual reality and continuing education modules.

• Content Development: Create and manage clinical education materials tailored to nursing and clinical audiences across Acute Urology, Home Care and TTM. Emphasis on integrating digital formats and interactive elements to enhance learner engagement.

• Virtual Reality Training: Support the design and deployment of VR-based training, ensuring clinical accuracy, engagement, and alignment with the BD Clinical Connect immersive learning goals. Support and ongoing development of the VR commercial leasing program.

• Webinar Management: Plan, host, and optimize clinical webinars, including speaker coordination, platform setup, audience engagement strategies, and post-event analytics and follow-up to enhance reach and impact.

• Customer Support & Excellence: Provide high-touch support to internal and external stakeholders, ensuring seamless onboarding, engagement, and satisfaction with BD Clinical Connect platforms. Help foster Key Opinion Leaders (KOLs) in collaboration with the marketing and medical affairs team when appropriate.

• Platform Integration: Organize and maintain training assets across BD Clinical Connect’s three segments of Core, Compass, and Continuum.

• Performance Monitoring: Track usage, feedback, and outcomes to continuously improve platform effectiveness and user satisfaction.

• Cross-Functional Collaboration: Work closely with Sales, Marketing, Clinical Solutions Managers, and Commercial Excellence to align content and platform strategies with business objectives.

Qualifications

• Minimum of 5 years of experience in the medical or nursing field, preferably in acute or critical care; direct patient care or prior experience in the medical device industry will be taken into consideration.

• Experience in clinical education, instructional design, or digital health platforms.

• Strong project management and vendor coordination skills.

• Familiarity with virtual reality or immersive learning technologies is a plus.

• Excellent communication, writing, and presentation skills.

• Proficiency with content development tools and learning management systems.

• Proficiency with Microsoft Excel, PowerPoint, and similar tools.

Preferred Skills

• Experience working with external vendors in healthcare education or technology.

• Knowledge of BD product portfolio in Urology and Critical Care.

• Understanding of adult learning principles and clinical competency frameworks.

• Ability to manage multiple projects and adapt to evolving priorities.

• Veeva training for MLR (medical, legal, and regulatory) review of content created.

Personal Characteristics

• Customer-focused