Clinical Customer Service Representative (CCSR)

Overview

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service.  Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

 

Hours:  Monday-Friday 7a-3:30p

Location: 1800 Orleans Street, Baltimore, MD

Pay rate: $22 per hour

Responsibilities

 

Serve as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units, enhances Hopkins’ customer service. Address a broad spectrum of needs, and/or concerns in a professional, friendly, and efficient manner. Perform a variety of customer service and unit-operations activities to assist medical, nursing, and administrative staff to meet unit, department, and institutional needs. Use information/computer system and programs.  

 

Substantial interpersonal skills needed to frequently interact with patients, families, and medical staff and to address a variety of concerns and request.

Consistently initiate and build positive relationships (patients, families, visitors, and staff) using JHH customer service standards.

Recognize and/or anticipate the needs of customers and respond accordingly.

Ability to independently manage and prioritize new situations, multiple tasks and activities. Identifies situations that require service interventions and is able to act and/or refer to the appropriate personnel. Makes recommendations for problem resolution and process improvement.

 

Qualifications

High school diploma or equivalent required.

 

Previous work experience in healthcare or office setting.

 

Demonstrated proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.

 

Knowledge of medical terminology preferred.

 

 

 

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.