Clinical Client Services Receptionist

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Posted Job Title

Clinical Client Services Receptionist

Job Profile Title

Receptionist, Clinical

Job Description Summary

We are seeking a customer focused Clinical Receptionist for our hospital Client Service area. You will provide excellent customer service to clients who bring their pets into Ryan Hospital for treatment. In this position you will register and discharge patients and ensure that the proper charges are posted and that the correct payments are applied.

Job Description

Job responsibilities include:

• Call for triage when clients come into Emergency Services (ES) with an emergency.  

• Process all intake paperwork, discharge paperwork, and manage the client/doctor interactions.  
• Check clients in and out of appointments.  
• Print discharges for inpatients being discharged.
• Answer the ES phone lines and assist clients with determining if they need to come into ES.  
• Transfer calls from referring veterinarians to the ES doctors.  Advise when to call Poison Control.  
• Answer patient information calls and contact the doctors for updates. 
• Monitor and maintain the transfer board.  
• Work with Medical Records to make sure ES charts are added to the medical record.
• Makes copies, send faxes, keep all forms stocked.
• Admit all A.M. patients to the hospital that will be transferred to other services.
• Implement daily risk management procedures to ensure hospital consent forms are signed and notifications are sent regarding infectious disease statuses.

Qualifications

High School Grad/GE Degree and 1 to 2 years of experience or equivalent combination of education and experience is required. This position requires strong customer service skills, basic math skills, the ability to communicate effectively, both written and verbally, with clients, clinicians, and staff.  Previous receptionist experience is preferred as well as the ability to handle a very busy emergency room and clinic appointments. Seeking candidates who will work collegially with everyone within the department including doctors, students, and staff.  Previous customer service and phone skills required. Ability to handle a very busy emergency room for the overnight shift. An additional shift differential of 15% to 30% will be paid for hours worked after 8 p.m. or weekends. This position requires being cross trained to work the front desk and ES front desk. Must foster and maintain a good working relationship with all other hospital departments. Weekend shifts are required. Will be required to be on the on-call schedule. Previous experience working the overnight shift is desirable. This is an essential personnel position.

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Job Location - City, State

Philadelphia, Pennsylvania

Department / School

School of Veterinary Medicine

Pay Range

$15.79 - $17.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. 

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