BASIC PURPOSE OF THE JOB

This position is responsible for the implementation of complex tools and processes, and the proactive support and maintenance of Pharmacy systems. Works independently with minimal supervision to effectively scope, plan for, and deliver on customer requests to include break fix issues and projects. Serves as the Subject Matter Expert (SME) in assigned application(s) and processes and possesses a breadth of knowledge across applications.  Aids in decisions on integrating applications and improving workflows.  Utilizes best practices to implement and document consistent builds. Takes ownership of high complexity issues.  Highly responsive to customers and shows an aptitude for the development and documentation of customer requirements.

REPORTS TO

• Manager, Clinical Applications

JOB REQUIREMENTS

Supervisory Responsibilities: No

Minimum Education: Graduate of one of the following: accredited professional Pharmacy program, accredited professional Nurse Practitioner program, or graduate of an accredited Physician Assistant program.

License/Certification Required: No

Minimum Work Experience:

• Five years’ experience as a Pharmacist, Nurse Practitioner, or Physician Assistant
• Previous IT analyst experience with and enterprise electronic health record.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent oral and written communication skills.
• Service oriented.
• Able to work independently.
• Is proactive and makes routine decisions independently.
• Must have above average problem-solving skills.
• Excellent organizational, time management and customer service skills.
• Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.

DUTIES AND RESPONSIBILITIES

• Participates in the analysis, selection, design, development, and implementation of Pharmacy clinical information solutions.
• Consistently develops practical and detailed project work plans and test plans according to departmental standards.
• Coordinates the development of functional design specifications interface specifications, conversion specifications, and database structures.
• Ensures that system user interfaces are designed to maximize efficient and error-free utilization by the user.
• Consistently notifies Management of problems or delays related to the project and provides alternative approaches.
• Effectively performs as a member of the project team; works with other personnel assigned to the project to efficiently perform assigned tasks.
• Accurately evaluates existing systems, both manual and automated; effectively analyzes alternate approaches for meeting user requirements.
• Serves as a mentor to junior analysts, providing them with guidance for day-to-day support of existing systems. 
• Acts as the application expert within the IS department.
• Provides guidance to junior analysts during resolution of system issues, or implementation of system changes.
• Effectively facilitates communication with user departments to exchange information and ideas, review requests for service, and/or resolve problems to meet customer needs.
• Serves as Subject Matter Expert related to the users' environment and information needs.
• Consistently demonstrates effective verbal communication skills; communicates ideas clearly and in a manner appropriate for the audience.
• Participates in strategic information planning, continuous improvement initiatives, and other information systems related task forces. 
• Actively participates in meetings, completes assignments timely and accurately.
• Effectively consults with other users and with IT staff to ensure that all data gathering is accurate and consistent.
• Accurately evaluates existing systems, both manual and automated, including volumes, data flow, documents, reports, and other important factors.
• Effectively prepares and presents documentation.  
• Leads projects independently defined by the IT department’s project management methodology. 
• Develops project plans, and test plans.
• Coordinates and conducts meetings with end users, IT and vendors as required.
• Prepare meeting agendas and disseminate meeting minutes in a timely manner.
• Seeks guidance from project managers, supervisors, or IT leadership appropriately.
• Keeps management informed of any potential issues.
• Analyzes and revises existing system procedures to resolve complex problems, updating or creating documentation, as necessary.
• Demonstrates proficiency in the use of assigned departmental systems as well as internal communication, presentat