Clinic Supervisor (Ophthalmology)

Company: Grand Rapids Ophthalmology
Job Title: Clinic Supervisor
Department: Ophthalmology
Location: Kalamazoo, MI

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

Hours:

• Full Time
• Our clinic is open Monday-Friday 5:30am-6:00pm
  • You may need to work a little earlier and/or later as needed
    
    

SUMMARY

A Clinic Supervisor is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Execute day-to-day operations of the office by ensuring the following is completed:
• Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
• Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software
• Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas
• Lead the office by guiding them to success through focused support and coaching
• Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office
• Collaborate with Clinic Manager and HR on employee relations and recruitment needs
• Collaborate with other Clinic Supervisors and Managers to develop creative approaches to areas of improvement
• Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions
• Actively train employees on how to provide a world-class patient experience
• Act as the liaison between employees and the Clinic Manager and Corporate
• Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way
• Ensure the office and employees are always compliant with HIPAA
• Other duties as assigned
  
  

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Exhibit fair and compassionate leadership
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable
• Commitment to work over 40 hours to meet the needs of the business
• Ability to work weekends when applicable
  
  

EDUCATION AND/OR EXPERIENCE 

• Minimum Required: High school diploma or GED equivalent
• Minimum Required: Two years of management experience in Ophthalmology or related industry 
  
  

LICENSES AND CREDENTIALS 

• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification preferred
  
  

SYSTEMS AND TECHNOLOGY  

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
  
  

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with