Clinic/Practice Assistant, Multispecialty

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Our Newburyport location at 260 Merrimack Street is easy to access and conveniently situated just minutes off I‑95 and Route 1, making commuting simple from both the North Shore and southern New Hampshire. The site is located along the Merrimack River, offering a scenic waterfront setting, and is just a short distance from downtown Newburyport’s shops, restaurants, and walking paths.

This site is a dynamic, community-based multispecialty practice dedicated to delivering high-quality, patient-centered care. This site brings together a collaborative team of physicians, advanced practice providers, nurses, and support staff offering a broad range of services, including primary care, cardiology, endocrinology, gastroenterology, neurology, pulmonology, rheumatology, and additional specialty care. With a strong connection to the world-class resources of Mass General Brigham, the Newburyport practice combines the feel of a local community clinic with the clinical excellence, innovation, and support of a leading academic healthcare system.

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our multispecialty site onsite Monday through Friday from 8:30am-5:00pm. We have a centralized clinic/practice assistant team who work collaboratively to support the various specialties at this site playing a key role in managing the patient experience on the reception/administrative support side.

 

Job Summary

Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care?No

Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones, assist callers with routine inquiries, and schedule appointments.
-File materials in patient folders, and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-May be required to accept co-payments.
-Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
-May monitor patients in waiting room and responds to any needs for information.
-Assists in patient flow processes.

 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
healthcare office experience 0-1 year required

 

Additional Job Details (if applicable)

We pride ourselves on having a close-knit, highly collaborative team. Our providers and experienced team members genuinely enjoy mentoring and training on the job, so we are willing to invest in and support our new hires to set them up for long-term success.  When hiring, we look f