Clinic/Practice Assistant II

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Budgeted position - MSC Float

 

Job Summary

The Ambulatory Practice Assistant II Float is primarily responsible for appropriately greeting and welcoming all customers who visit the practice, including recording their arrival in the practice management system, distributing necessary institutional and practice-specific forms, requesting that patients review and verify existing demographic and insurance information, setting certain expectations for patients regarding their visit, and responding to customers’ information needs. Responsible for answering and appropriately managing incoming telephone calls. The Ambulatory Practice Assistant II Float is responsible for monitoring patients in the waiting room and assisting in related patient flow processes. Responsible for collecting co-payments, cash receipts and performing reconciliation. This position is a float practice assistant that is cross-trained on all specialty clinic floors, medical records, call center and reception lobby. This position is responsible for performing various administrative and clerical duties, such as, medical records scanning and special projects as assigned.

 

Qualifications

Ambulatory Practice Assistant II Float

• Processes patients arriving for appointments.  Verifies appointments, reviews both registration and fiscal database information, updates on-line information as appropriate and issues correct encounter/billing form specific to the patient’s appointment.  Operates computer terminal and must be proficient in multiple practice management systems.
• Warmly greets patients and performs administrative tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic.
• Maintains all provider clinical appointment schedules according to master schedule and adjusts them in a timely fashion as needed.  Schedules patients for appointments within the Specialty Clinic and facilitates appointments for patients to external referral agencies.
• Coordinates the site-specific patient intake forms and forwards to the appropriate provider.  If appropriate, ensures that medical records are in order for the daily appointment schedule.
• Performs all check-out functions, including but not limited to scheduling follow-up visits within the Specialty Clinic, as well as appointments in other departments and outside the hospital. 
• Provides support and information to patients and providers to problem solve and manage complex administrative issues
• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification and payment collection.
• Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines.
• Completes Prior Authorizations and non-contracted insurances monitoring as required.
• Manage patient referrals and links them to scheduled office appointments.
• Schedule patient appointments and coordinates the scheduling of diagnostic testing.
• Ensure the completeness of all required benefits eligibility, waivers, etc.
• Understands HMO, Managed Care, and other Third-Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification.
• Understands financial services and self-pay resources and provides patients with information as needed.
• Provide cross-coverage for other staff members for absences, vacations, etc. and during variations in workflow, as needed, performing all check -in and -out functions as outlined by the BWH Front Desk Standards of Operations. 
• Answers incoming telephone calls in a timely fashion, as needed.
• Assists with training and orientation of new staff, where applicable.
• Works on special projects as directed by practice manager.
• Medical records scanning and Fax Inbox coverage
• Call center coverage as needed
• Performs all other duties & tasks as assigned.
• This position is a float practice assistant.  Responsible for various coverages on each multi-specialty floor, medical records, call center and reception lobby a