Clinic Office Assistant

Overview

Assist front desk staff by welcoming patients to the office, complete check in process by verifyingpatient identity, address, ensuring that accurate insurance and all other demographics are loaded inthe Epic EMR system. Ensure prior authorizations for visits are in place prior to patient being seen.Obtain required signatures and collect co-payments. Balance daily payment entries against dailycomputer totals for all activities on patient account. Discuss balances with patients at check-in and/orcheck-out time. Schedule follow up and/or referral appointments at patient check out. Responsiblefor managing the No Show appointments making sure patients are not lost to follow-up.

Answer phones and manage communications with patients, providers, staff, insurance companies,and other outside entities. Effectively communicate and accurately document via Epic EMR systemrelaying messages to Physicians and Patient Care team. Manage patient schedules, incoming andoutgoing referrals. Obtain insurance authorizations for special testing and working the Epic workqueues, following up with outside offices to be sure patients receive their appropriate appointments.Demonstrates good verbal and nonverbal communication skills. Scanning, monitoring incomingfaxes, and other miscellaneous administrative tasks as assigned by manager.

Responsibilities

Responsible for ensuring a clean and safe environment for patients and staff. Ability to multi -taskand be organized. Maintain patient confidentiality. Ensure patient records are managed according toHIPAA and regulatory requirements. Work with HIM on timely release of information requests. Otherduties as assigned within scope and standards of practice.

Qualifications

Three years in a physician’s office with previous scheduling, registration, andcollections experience is highly preferred. Experience with the Epic EMR, office skills, knowledge ofmedical terminology, and insurance terminology is preferred. Excellent communication and computerskills required. Self -starter, highly motivated candidate with friendly, outgoing personality, andexcellent customer service skills required.