Client Technologies Specialist Intern (Year-Round)

Position 

Client Technologies Specialist Intern (Year-Round)

Location 

Auburn Hills, MI 

About us 

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.  

Our Culture  

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.   

Career Opportunities  

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now! 

Job purpose 

The Client Technologies Specialist Intern - is primarily responsible for IT Customer environment,  

Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers).  The Client Technologies Specialist Intern also provides on-site support for the IT infrastructure teams as needed. 

Key responsibilities 

• Service Delivery Responsibilities 

• Helps to build and maintain good relationships with staff and IT infrastructure teams 

• Ensures quality services are performed to the agreed SLA 

• Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing 

• Understands Incident, Problem and Change Management principles   

• Ensures first class IT Service Delivery across locations for infrastructure services  

• Ensures that remote and on-site support issues are resolved to customers satisfaction 

• Support the setup of processes around Service Management  

• Client & Asset Service Responsibilities 

• General Computer Desktop & Laptop support  

• Configure new and existing devices according to corporate standards for deployment 

• Desktop Application installation and troubleshooting 

• Perform test equipment computer drive imaging for disaster recovery 

• Perform preventive maintenance on test equipment computers on regularly scheduled basis 

• Install and commission specialized non-company-standard high-performance computers and peripherals (e.g. PoE IP cameras, barcode scanners, EV chargers, etc.) for engineering use in the test lab