Client Support Administration (CSA) Delivery Team Lead IRES - SSFB

Position Title: Client Support Administration (CSA) Delivery Team Lead

Location: Schriever Space Force Base, Colorado Springs, CO

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoD Secret

Shift: Day shift (Mon-Fri)

Travel Required: Up to 10% of the time

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Description of Duties:

The Client Support Administration (CSA) Delivery Team Lead supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:

·         Lead a team supporting users in a fast-paced, dynamic mission environment.

·         Engage with cross-task order efforts to ensure enterprise needs and solutions are integrated with organization requirements.

·         Oversee all Client Support Administrator (CSA) functions within the C2BMC Labs and Warfighter (CLAW) Organization while supporting integration and collaboration across IRES CSA teams as a whole.

·         Lead client support administration functions, with an emphasis on end-user hardware and software asset management functions.

·         Make informed tactical and strategic planning decisions for end-user support functions as part of the CLAW organizational and Directorate leadership group.

·         Oversee the CSA functions by working directly with the team and providing guidance and support as needed.

·         Manage large scale efforts, including those spanning multiple task orders and/or Government customers, to support enduser functional requirements.

·         Provide escalation support to both the CLAW asset management team and CLAW project management teams.

·         Support CLAW Delivery teams (DyT) by maintaining communication with DyT leads and managing functional oversight of the assigned End-User functions for both training and support.

·         Monitor on-going or new tasking/efforts occurring within the End-User teams.

·         Manage monthly metrics review of SLA (Service Level Agreement) Reporting and briefing.

·         Provide governance over CSA Process and Policy development in collaboration and support of the CSA team.

·         Manage control accounts for sustainment, break/fix and general sustainment stock requirements for multiple task orders. Understand and explain variances in cost and schedule, manage and complete reoccurring CAM documentation.

·         Support integration and collaboration between CSA teams across the contract.

·         Manage baseline for End-User devices by monitoring end of sale and end of support dates on current models.

·         Complete CDRL reporting requirements within end-user scope.

·         Track and maintain asset spares by ensuring an active inventory is maintained following established minimum stock level requirements.