Client Success & Sales Operation Specialist

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.  From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.  Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the network of Eurofins companies.

Group's key figures are approximately 5.4 billion Euros turnover, over 950 laboratories across 60 countries and about 65,000 staff.

If you’re seeking to become engaged in purposeful work that will have a far-reaching impact, Eurofins Agroscience Services (EAS) provides the environment you’re looking for. With more than 50 years’ experience in the crop protection industry, EAS offers a unique portfolio of expertise, providing extensive laboratory and field support across multiple industries including agrochemical, biopesticide, pharmaceutical, biocide, and fine chemical manufacturers.

When you join the EAS Group, you’ll become part of a team that is focused on organization, communication and attention to detail while providing support for scientific studies and business operations.

Eurofins Agroscience Services is searching for a Client Success & Sales Operations Specialist to work with our team in Easton, MD.

Job Description

This position serves as the primary point of internal commercial administration for customers in the crop protection, pharmaceutical, and chemical markets who utilize contract research and analytical services for regulated products such as herbicides, pesticides, pharmaceuticals, and chemical active ingredients. This role is responsible for assisting with customer inquiries, coordinating quotations, large complex proposals, and order processes, supporting the interactions between sales organization and three laboratory sites relating to back-office activities, and ensuring exceptional customer outcomes from initial request, and change order management, through project completion.

Duties include:

• Serve as primary internal and secondary external customer contact regarding customer and customer-facing requests, support, and account management.
• Receive, review, and respond to requests for quotation (RFQs) in collaboration with technical, laboratory, and sales teams.
• Prepare and issue pricing estimates, quotations, change orders, and ensure compliance with pre-existing Services Agreements.
• Enter and manage orders in the laboratory information management system (LIMS) or other ERP systems.
• Assist sales representatives with account coordination, pipeline tracking, and customer communications.
• Directly support preparation of quotes, change orders, and other customer-facing documentation, as well as ensure internal systems are utilized properly for project tracking on Company’s SharePoint sites.
• Lead the commercial to operations handoff process to ensure proper invoicing, scheduling and Project numbers documented, and Study Directors assigned when a new project (quote) is achieved (won).
• Proactively identify opportunities to improve customer satisfaction and service efficiency

Qualifications

The ideal candidate would possess:

• Skills in which they are highly organized, detail-oriented, customer-focused, systems knowledgeable, and comfortable working in a regulated scientific environment.
• Experience supporting regulated products such as pesticides, herbicides, pharmaceuticals, or specialty chemicals. Experience in commercial labs which run “study based” projects is preferred.
• Familiarity with GLP, GMP, ISO, or other regulated laboratory environments.
• Understanding of contract research or analytical testing services

Basic Minimum Qualifications:

• Associate’s or Bachelor’s degree in life sciences, chemistry, business, or a related field (or equivalent experience).
• 2+ years of experience in customer service, inside sales, or account support within a laboratory, pharmaceutical, chemical, or regulated manufacturing environment.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Proficiency with CRM systems, LIMS/ERP systems, and Microsoft Office.
• Authorization to work in the United States indefinitely without restriction or sponsorship

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