Client Success Manager

Company Description

MuteSix is the real-time performance marketing agency with a proven track record of accelerating growth for challenger brands. Delivering over $1B in trackable revenue in 2022, enabling funding and acquisition, real business outcomes for brands at every stage of growth.

Job Description

We are seeking a Client Success Manager who is passionate about marketing, technology, and e-commerce. You will report to our VP, Client Services.

We're looking for someone that will have a focus on client retention and digital marketing strategy and will work closely with the Client Success and Growth Strategy teams for campaign development, building client relationships, and cross-functional team efforts. Client Success Managers will have the support of Project Managers, Data and Reporting Analysts, and Campaign Managers to ensure we can offer best-in-class service to our clients.

You should have experience planning, executing and reporting on digital media campaigns, specifically across Paid Social and Paid Search. You'll have the ability to be client-facing throughout the relationship and the position will often involve dealing with clientele.

Responsibilities:

• You will support the team to develop culturally relevant and impactful campaigns that connect with consumers
• You will assist in onboarding all incoming clients and work side by side with account teams to assist with overall marketing strategies
• You will handle all day-to-day project tracking and management with internal cross-functional teams (e.g. content, advertising, media strategy, social, etc.) and assist in process improvement across the campaign team.
• You have an understanding of Media Attribution across multiple channels with a focus on holistic measurement and the ability to see the bigger picture and identify opportunities for upselling additional marketing channels

Qualifications

• Bachelor's Degree, relevant experience, or Digital Marketing Certification
• Minimum 5 years of relevant experience as a digital marketing or e-commerce, on the client/brand side or experience as an account manager on the agency/vendor side
• Experience working at a large media agency
• Familiarity with the fundamentals of Meta, Google and TikTok advertising
• Intermediate knowledge of content management, CRO, and SEO
• Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines
• Experience with planning and strategizing brand growth
• Ability to work collaboratively with Sales, Media Buyers, and our finance teams to define business needs and translate them into Data Analytics solutions

This role is remote friendly.

Additional Information

The anticipated salary range for this position is $68,000-$110,400.

Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

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About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommoda