Client Success Manager

Company Overview:

At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.

If you're looking to make an impact and grow with a team that values you, come join us!

Job Description

• Own relationships with eCommerce merchant partners, understand their business objectives, and serve as a trusted, strategic advisor with a focus on growth, building long-term relationships
• Work closely with the Integration team to onboard new eCommerce merchants and the Technical Account Managers to identify/resolve issues that arise post “Go Live”
• Using relationship building/account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolio building skills and strong customer service aptitude with a high degree of-Outstanding relationship responsiveness
• Become an expert on our product: advise merchant partners on how to capture more customers and sales by promoting Snap on their website as well as digital marketing campaigns functional teams and other key stakeholders (eCommerce BDRs, field sales-Collaborate with cross
• Provide creative input and report merchant feedback to sales leadership and the product team to
  assist in the develop of new features and capabilities for eCommerce partners
• Take a professional approach with merchants- appearance (virtual), verbal and written
  communication is key to representing Snap at the highest levels
• Maintain a current knowledge of industry trends, opportunities, channels, products, and
  competitors to support account retention efforts team, partner strategy team, enterprise team, merchant support, sales leadership, product team, marketing team, etc.)
• Work on other various projects that are related to the management and growth of Snaps entire eCommerce client portfolio.

• 2+ years of outside account management experience
• Possess high levels of people, communication, and emotional intelligence skills
• Play To Win As A Team: Collaborative, Outgoing teammate who enjoys working cross-functionally and building relationships
• Familiarity with eCommerce platforms, integrations, and analytics
• Ability to work amidst ambiguity, function independently, and manage multiple projects simultaneously in a fast-paced environment
• High energy, positive, effective, and empathetic, able to easily connect with people of different backgrounds
• Comfortable using a range of technology platforms and tools
• An analytical, consultative mind, and knowledgeable about key performance indicators related to eCommerce websites (site traffic, avg. order size, cart abandonment, conversion rate, etc.)
• Highly motivated and self-sufficient with a demonstrated track record of achieving measurable goals and prioritizing tasks
• Must have strong experience with Customer Relationship Management (CRM) systems, Salesforce.com preferred

Why Join Us:

• Generous paid time off

• Competitive medical, dental & vision coverage

• 401K with company match for US

• Company-paid life insurance

• Company-paid short-term and long-term disability

• Access to mental health and wellness resources

• Company-paid volunteer time to do good in your community

• Legal coverage and other suppl