Client Success Manager

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. 

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. 

About this position:

As an Client Success Manager at Later, you will be accountable for the retention, growth, and overall success of your assigned book of business. Candidates need to have worked in a revenue role as a Customer Success Manager, Account Executive or Account Manager, and have experience working in a dynamic, fast-paced SaaS, Martech, or Agency environment. 

We’re looking for someone who is a proven strategic leader, with a passion for creativity and connectivity, possesses a curious & proactive mindset and has a desire to put their best self forward every day to accomplish their goals and the goals of the business. 

Account Managers at Later are part of a revenue team, and as such you will be goaled based on net revenue retention (renewals, upsell, and expansion) across your portfolio of customers. Successful individuals at Later have excellent communication skills, are able to prioritize their time effectively, and ensure that our customers are finding value in the products and services they’ve purchased.

Reporting to the VP of Account Management, this is a great opportunity for someone that wants to join a rapidly growing company with significant personal and professional growth opportunities.

What you'll be doing:

• Be accountable for and drive renewals, upsell and cross sell for your book of business, ensuring that both the customer and Later grow together.
• Identify new opportunities for your customers to grow with Later.
• Build Success Plans for all of your customers and nurture customers towards those success plans.
• Build account maps to help expand the footprint of our partnership into the customers you’re supporting.
• Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal.
• Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that Later’’s product and services can bring value to their business goals.
• Act as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services.
• Become an expert at demonstrating the value of Later’s products and services

We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply!

• 5+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue.
• Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives. 
• Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved.
• Demonstrated ability to act as a trusted advisor to customers, showing you are