Client Success Manager

About the Company:

Market My Market is a digital marketing agency focused on providing outstanding SEO results for clients in the Legal, Dental, and Specialty Medical industries.

About the Role:

The Client Success Manager (CSM) is crucial in ensuring an exceptional client experience for Market My Market’s digital marketing clients. This role collaborates closely with the Client Experience Management (CXM) team and serves as a key liaison between internal teams, assisting with the coordination and execution of marketing activities. The CSM will report to the Director of Client Success.

Key Responsibilities:

• Client Liaison & Account Coordination:
  • Manage day-to-day coordination of client account activities from initiation to completion.
  • Serve as the additional set of eyes and ears during client calls, helping to “read between the lines” while the CXM interfaces directly with the client, ensuring key insights and needs are captured.
• Meeting Coordination & Participation:
  • Schedule and facilitate internal and client-facing meetings, ensuring effective and timely communication.
  • Prepare agendas with consultative recommendations tailored to each client’s campaign phase, sending them in advance for preparation.
  • Ensure follow-ups on deliverables and any loose ends from prior conversations are included in the agendas.
  • Document action items during meetings and ensure proper follow-up.
  • Collaborate with the CXM to prepare the “3 takeaways” for each meeting—unique consultative insights tied to the client’s current needs and campaign.
• Project Management:
  • Update and manage tasks in the company’s project management system, ensuring deadlines and deliverables are met.
  • Work with internal teams to maintain efficient workflow and on-time delivery.
• Content Support:
  • Assist in the delivery and tracking of content projects, ensuring timeliness and quality are maintained throughout the process.
• Reporting:
  • Compile, assemble, and distribute monthly marketing performance reports for clients.
  • Analyze trends and apply industry knowledge to highlight significant performance changes.
  • Provide an additional perspective on any trends, both positive and negative.
  • Use 3-month rolling averages for key metrics to offer a comprehensive view of performance over time.
• Analytics and Systems Management:
  • Assist with the setup and management of systems such as GatherUp, Callrail, and Agency Analytics as needed to track and communicate c