Client Success Leader (Remote in US)

Company Description

Resultant is a modern consulting firm with a radically different approach to solving problems.

We don’t solve problems for our clients. We solve problems with them.

Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 400 team members who operate from offices around the United States including Indianapolis and Fort Wayne, Indiana; Columbus, Ohio; Lansing, Michigan; Denver, Colorado; Dallas, Texas and Atlanta, Georgia.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

The Client Success Leader role at Resultant is a Senior Leadership role with significant responsibilities and expectations. The Client Success Leader’s primary responsibility is to oversee the delivery of Resultant’s services and grow a segment of clients we do business with (book of business). The position is open to individuals who can perform at a high level Senior Consultant or above. The Client Success Leader currently reports to the VP of Private Sector – Data Services.  

Beyond the Core expectations we have for all Resultant Consultants (Humble, Hungry, Smart), a Client Success Leader is expected to demonstrate or possess the following skills and attributes:  

• Lead by example
• Constant learner  
• Possess a servant’s heart  
• Opportunistic/sales mindset 
• Technically proficient  
• Solutions Architect mindset 
• Ability to multitask  
• Aligned with Resultant’s mission, vision, and values  
• Willing to go the extra mile  
• Financial / Revenue management  

Responsibilities:  

The Client Success Leader is responsible for growing their book of business and ensuring delivery excellence. As such she/he is expected to lead and grow a group of client accounts and ensure their clients teams are delivering excellence. Responsibilities of this role can be summarized into these core responsibilities:   

1. Collaborate with sales team to architect pre-sales solutions   

•  Negotiate Win-Win opportunities with our clients around financials, scope, and timeline  
• Create or own the creation of SOWs, RFPs, and solution proposals for you owned accounts  
• Partner with New Business team to champion technical solutions and win new-logos   
• Partner with sales to draft/review SOWs, RFPs, and solution proposals for supported accounts  
• Ensure excellence in the delivery of services  
• Gain knowledge and insight on assigned industries  

2. Follow through with post-sale expansion  

• Oversee and expand client solutions  
• Create relationships within their accounts  
• Ensure high levels of client satisfaction by reviewing quality assurance on projects  
• Provide technical support sales in acquisition of new logos  
• Contribute to Resultant’s strategic vision and operational efficiency  

Qualifications

The following key requirements define the expectations of the ideal candidate for this position. The company reserves the right to weigh these or evaluate alternate skills and abilities that demonstrate equivalent ability to perform the duties of the role with excellence. We are seeking individuals with the following experience, characteristics, and skills:  

• Candidates living in or around the Dallas, TX area are preferred.
• Minimum 5 years’ experience delivering solutions comparable to those Resultant delivers (Application Development, Data warehousing, data visualization, data analytics, data science, etc.). 
• A clear understanding of his/her own unique values and abilities.  
• High commitment to Resultant’s core values: Having a Servants Heart (WE over ME attitude), Quick Learner (ability to learn / understand and “figure it out”), Going the Extra Mile (consistently exceeding expectations).  
• Unwavering commitment to Permission to Play Values (Integrity, Trust, Honesty, Respect for others, Competency).  
• Experience leading teams and/or projects (ideally multi-person / multi technology projects)  
• Formal project management experience and/or training.  
• Experience / capable of perform