Client Success Associate - Higher Education

Client Success Associate – Higher Education 

Full-Time 
Remotely based in the United States 
FLSA Status: Exempt 

WHO WE ARE: 

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGT’s almost 1,000 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal challenges, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as a trusted advisor delivering solutions that improve technology, operational, and economic performance to help communities thrive. 

Founded in 1975, MGT initiated an ambitious restart in 2016, broadening its solutions portfolio to tackle the most mission-critical problems at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate scale. Since 2020, MGT has successfully completed 12 acquisitions, driving over 60% compound annual inorganic growth. 

Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGT’s culture in the words of our employees. 

WHAT YOU’LL DO: 

The Client Success Associate – Higher Education supports the Tech Research & Advisory team and directly contributes to recurring revenue stability, client satisfaction, and upselling opportunities. 

In this role, you will: 

• Establish and maintain trusted relationships with higher education clients and their executive teams to ensure successful engagement with their subscription. 

• Partner with Strategic Advisors and Analysts to identify client priorities, align solutions, and drive measurable return on investment. 

• Conduct regular account reviews and support the full client journey from onboarding to renewal. 

• Analyze client data and intake survey results to identify patterns, challenges, and opportunities for deeper engagement. 

• Provide management with updates on client needs, feedback, competitive activity, and opportunities for new services. 

• Support client calls, renewal conversations, and upselling discussions to strengthen account growth and retention. 

• Maintain awareness of higher education technology trends, industry shifts, and competitive insights to inform client strategies. 

• Ensure accurate and timely documentation of all client interactions and account health within CRM systems. 

WHAT YOU’LL BRING: 

• Bachelor’s degree in Business, Education, Communications, or a related field (preferred). 

• One (1) or more years of experience in client success, account management, or consulting, ideally within higher education or SaaS/subscription-based services. 

• Strong interpersonal and communication skills, with the ability to engage and influence senior-level stakeholders. 

• Analytical mindset with the ability to interpret data and provide actionable insights. 

• Proven ability to manage multiple clients and projects in a fast-paced, team-oriented environment. 

• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data visualization or reporting software is a plus. 

WHAT WE OFFER: 

Our world-class work environment encompasses flexible and remote work options, a commitment to equity, and nationally respected teams in management consulting and technology services. We also offer opportunities to make a profound social impact through innovative projects, and professional development opportunities for career growth. Here you can read more about our extensive Employee Value Proposition (EVP). 

Specifically, we will offer you a competitive compensation package including:  

• Flexible paid time off 
• 5% 401K matching program 
• Equity opportunities 
• Incentive and bonus programs 
• Up to 16 weeks of paid parental leave 
• Flexible spending accounts 

 Full-health benefits with base employee coverage fully funded, comprising: 

• Medical, dental, and vision coverage 
• Life insurance 
• Short and long-term disability coverage 
• Income protection benefits 

MGT Impact Solutions, LLC will not di