Client Success Account Sr Manager

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

THE OPPORTUNITY

We are hiring a Client Success Senior Manager for our Client Success Team in the US. This employee will assist with supporting the West Coast. This is a Remote – US position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in US. 

YOUR IMPACT

• Own the client relationship for a portfolio of large accounts after the point of sale throughout the client lifecycle, including leading all client meetings and communication virtually and in person.
• Ensure a trusting and valuable relationship with HR contracts by sharing our mission to improve employee health, engagement and happiness.
• Understand clients' objectives and deliver solutions to help them achieve them throughout the onboarding process and beyond by developing client-specific growth strategies.
• Renew, expand, and renegotiate contracts on an annual basis. 
• Responsible for negotiating increases in enterprise revenue and membership fees towards attaining employee quota.
• Plan initial client launch as well as ongoing, strategic relaunch and awareness events: partner with the Wellhub Activations team to assist in end-to-end implementation. 
• Present and implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhub updates.
• Collaborate closely with the Activation, Customer Experience, and Operations, User Growth Marketing, Fitness Partnerships and Business Development teams to develop member growth strategies and deliver on client and company goals. 
• Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity.
• Continually analyze and improve new and existing client success processes and procedures. 
• Provide product feedback (client requirements, and product shortcomings, enhancements, etc.) to product management.
• Renew, expand and renegotiate contracts on an annual basis. 
• Present formal, quarterly readouts to most senior clients and decision-makers. 
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Completed a Bachelor's Degree.
  
• 5+ years experience in a client-facing position managing client relationships.
• A strong negotiator with at least 2 years of contract negotiation experience.
• A dynamic leader with the ability to collaborate with cross-functional teams.
• Thrives working in a team environment and is able to solve problems creatively and efficiently.
• Ability to operate independently and leverage lane management as needed. 
• An excellent communicator - interpersonal, written, and public speaking - with superior customer service to internal and external clie