Client Strategist

Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program. 

We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.

Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.

As a Client Strategist at Postscript, you will play a key role in driving SMS marketing success for our top brands. You will be responsible for crafting and executing end-to-end SMS strategies, ensuring our customers maximize their revenue through this high-impact channel. Working closely with our Marketing, Product, and Customer Success teams, you will leverage best practices, persuasive copywriting, and data-driven insights to optimize customer performance.

Your ability to build strong relationships, create compelling content, and implement innovative marketing strategies will make SMS the #1 revenue-driving channel for our customers. As a key member of the Postscript Plus team, you will take ownership of building, analyzing, and optimizing SMS marketing strategies across multiple accounts. You will use data-driven insights to iterate quickly and make recommendations that maximize customer ROI.

In this role, you will work directly with merchants, acting as their primary strategic advisor, and collaborate closely with internal teams to leverage cutting-edge marketing strategies, including AI and Fondue. Your expertise will help shape innovative SMS programs that drive real business growth for our customers.

If you’re a results-driven marketer who loves developing strategies that drive revenue, we’d love to hear from you!

This position is fully remote. 

Primary duties

• Content Excellence: Develop compelling SMS campaigns, automations, and calls to action that align with each customer’s brand voice and vision while continuously improving their SMS programs.
• Strategic Advisory: Establish strong advisory relationships with customers by executing best practices, brainstorming new strategies, and developing creative SMS marketing campaigns.
• Customer Growth: Track, analyze, and iterate on customer performance to ensure rapid and effective scaling on the Postscript platform.
• Marketing Best Practices: Maintain expert-level knowledge of SMS marketing, ecommerce trends, and marketing technologies to help brands stay at the forefront of the industry.
• Industry & Product Expertise: Serve as a subject matter expert on Postscript products, features, and services, offering consultative guidance to both customers and internal stakeholders.

What We’ll Love About You

• 2+ years of experience in the direct-to-consumer space in a client facing role
• Proven experience in ecommerce and digital marketing (SMS marketing or copywriting are a plus)
• Passion for helping customers understand and execute effective digital marketing strategies.
• Experience managing long term client relationships, including working with decision-makers and senior stakeholders.
• Strong operational, organizational, and process-driven mindset with the ability to meet tight deadlines.
• Data-driven approach with strong analytical skills and a metrics-oriented mindset.
• Excellent verbal and written communication skills.

What You’ll Love About Us

• Salary range of USD $75,000-$82,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Fully remote culture - work from home (or wherever!)
• Fun - We’re passionate and enjoy what we do
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process :

• Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about