Client Solutions Manager
Teladoc HealthAbout the role
Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary of Position:
The Client Solutions Associate Manager will serve as the primary point of contact for end-to-end client solution delivery, including client onboarding and client change requests. They will partner with clients and internal stakeholders to understand business needs, develop and implement solutions, manage projects, and ensure seamless execution throughout the client lifecycle. This individual will act as a subject matter expert on operational solution delivery, coordinating across teams to meet client expectations while ensuring compliance with contractual obligations and regulatory requirements. Furthermore, they will manage multiple clients, projects, and priorities simultaneously while driving operational excellence and continuous process improvement.
Success in this role requires strong leadership, problem-solving, project management, communication, organization, adaptability, attention to detail, and process improvement skills.
Essential Duties and Responsibilities:
Client Requirement Analysis, Interpretation, and Validation:
Analyze, interpret, and validate client requirements to plan for client solution delivery prior to collaborating with downstream functional teams.
Partner and build strong relationships with clients and cross functional teams to support operational changes throughout the client lifecycle.
Effectively convey diverse client needs internally, driving the resources needed for successful solution delivery.
Ability to explain technical concepts confidently to non-technical audiences; familiarity with medical and healthcare terminology.
Project Management, Accountability, and Change Management:
Complete ownership on the execution of projects end to end, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of a project.
Lead, facilitate, coordinate, and track day-to-day activities required to ensure projects are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the client's contract.
Lead meetings and conference calls with clients and internal partner teams.
Execute on, collaborate with, and/or delegate tasks to downstream functional teams
Create and manage customer-specific materials and process artifacts
Ensure client satisfaction through follow-up and thorough communication
Use organization wide and departmental KPIs to drive prioritization and decision-making
Manage multiple projects simultaneously, assisting team to deliver on time
Lead and support projects that aim to improve the client lifecycle to achieve scalability and automation
Mentor and coach team members to facilitate successful achievement of team goals
Presentation Skills: Lead meetings and conference calls with clients and internal partner teams
Qualifications Expected for Position
4-5+ years of professional experience and/or direct project management experience, including 3 (or more) years of client facing experience
Possess strong end to end operational knowledge to act as a subject matter expert for all operational client needs
Excellent interpersonal communication skills, communicating and working with clients and internal partners (Technical Data Teams, Sales, Marketing, Client Management, etc.); ability to communicate with both upper management and less experienced team members
A creative and solution-oriented mindset with excellent problem-solving skills, to understand and respond to new and diverse client and project needs
Experience with healthcare, health benefits, health and wellness, health plans or health systems
The ability to work effectively and efficiently across multiple projects and balance competing priorities cross-functionally
A metrics-driven approach, with the ability to set and track individual project metrics that are linked to company and team goals
The ability to identify needs, jump in, and work independently and be a team player to
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