Client Solutions Engineer - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

FreeWheel’s Client Solutions team takes an innovative, collaborative, and personalized approach in providing best-in-class services and forward-looking business solutions to the top players in the media ecosystem. We seek an experienced, passionate, and highly motivated Solutions Engineer to help customers achieve their business goals by providing technical scoping, industry expertise, and custom solutions - while building long term relationships within the industry.

Job Description

The Client Solutions team is tasked with developing creative and pioneering solutions to the business challenges faced by the world’s largest media companies. We are a vital partner for multiple teams, and your technical communication skills, passion for media and big data, and business acumen will all contribute to the development of complex solutions to power the future of Television. Your solutions will take many forms, from POCs and demos, to large multi-faceted SaaS deployments. Working across the entire organization, you will have the opportunity to work directly on first-of-their-kind products for content delivery and monetization that are changing the way the world consumes media.

Comcast is building technology to support the future of the premium TV ecosystem, and FreeWheel’s role is to power advanced advertising capabilities with the industry’s leading sell-side platform and media marketplace. Our team supports the largest TV programmers and distributors globally, with solutions rooted in our collective technical skill, deep industry expertise, and a thorough understanding of the business of our customers.

This position is not eligible for visa sponsorship.  Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.

Qualifications:

• Degree in STEM, or equivalent practical experience

• Industry experience required. Experience working within the advertising and media industry required - no exception

• Experience working in a sales engineering or similar customer facing role

• Experience connecting SaaS platforms with 3rd party technology vendors

• Experience with SQL or equivalent

• Working Knowledge of web technologies such as: HTTP, HTML5, XML, etc

• ​Experience developing against RESTful APIs

• Familiarity with IAB standards including VAST and openRTB

• Ability to analyze large data sets to inform business decisions

• Experience with data visualization tools such as Kibana, Grafana, or equivalent BI software

Responsibilities:

• As a trusted partner, providing technical guidance on how to optimize the usage of our platform on a day-to-day basis with clients.

• Execution of implementation projects, working to grow clients' product usage through new integrations and product rollouts

• Analyzes business needs and technical feasibility for clients based on current technology architecture, and develops and documents strategic, cost-effective business and technical solutions

• Participates in the product release cycle through requirements gathering

• Articulates technical solutions during presales process and translates business requirements directly from customers.

• Captures technical details of client-specific implementations, and maintain this information within well-updated documentation of clients' technology architecture

• Assists in preparation of materials for client renewal opportunities, product upsells, business reviews, account plans, etc.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

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Skills

Business Solutions, Media Advertising, Programmatic Advertising, Real-Time Bidding (RTB), SaaS Solutions, Solution-Oriented, Technical Design Documentation