Client Set Up Representative

Client set-up is a uniquely talented team who is essential to not only our clients, but also to insurance companies and to our Quadax Electronic Data Interchange (EDI) department as a whole.  As a member of this specialized team, you will have a wonderful opportunity to build professional relationships within our provider community, internal support teams at Quadax, and with multiple insurance companies all while successfully helping to get and keep our providers up and running processing various transactions through our electronic medical claims processing clearinghouse and software.

Client Set-up is an appreciated lifeline to so many of us!  This team is often referred to as the beginning, middle, and conclusion of a client partnership with Quadax.

The Beginning:  We are working closely with providers, Quadax internal support teams, and insurance companies during the implementation process.

The Middle:  We continue to provide support to our clients by adding additional NPIs for claims and remits (as needed), as well as maintaining billing records for monthly EDI invoicing.

Conclusion:  We work together with internal support teams to ensure that when a client concludes business with Quadax services, that the account and relationship is closed as smoothly as it was implemented.

 

Key Responsibilities:

• Assist our clients with insurance Provider Number Registration
• Insurance paperwork research and follow-up
• Occasional direct support to clients who use our software
• Database entry review and upkeep
• Billing and/or invoicing processing and mailings
• Review new Sale’s contracts and set up various product implementation workflows for employees
• Maintain contract folders
• Other duties as assigned.

 

Education/Experience:

• High school diploma or equivalent, Associate’s degree preferred
• Strong Microsoft Office and general computer skills a must
• Proficient with numbers and calculations
• Strong communication and interpersonal skills, displaying the ability to connect and build relationships with clients and fellow colleagues
• Positive team-player who has energy and enthusiasm, along with a commitment to exceeding client expectations
• Flexibility and openness to work on a variety of assignments with a variety of people
• Ability to retain information, make an immediate impact, and provide value-added service to our clients
• Attention to detail and accuracy as top priority
• Self-motivated who has independent problem solving skills
• Maintain confidentiality