Client Services Representative

Labcorp is seeking a Client Services Representative to join a dynamic team in support of our San Diego, CA lab.  This position will work with physician offices, hospital laboratories, and internal customers to ensure that all client needs are addressed accurately and efficiently, resulting in exceptional client and patient care.  The Client Services Representative handles a wide variety of needs from simple to complex, working within a caring and supportive team that strives to provide a world-class customer experience.  The ideal candidate will be passionate about helping others, appreciates the importance of their role in patient care, and feels motivated to be part of a great team in an innovative company. 

**Pay Range: $17.25 - $35.16 per hour 

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.  

Work Schedule: Monday-Friday from 7:30am -4pm

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.   

Job Responsibilities 

• Act a liaison between Labcorp, the customer base and patients and sales reps 

• Communicate with all laboratory departments along with outreach to other Labcorp sites 

• Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests 

• Investigate and resolve any patient or client concerns in a timely manner 

• Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols 

• Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance 

• Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing 

• Review test forms for accuracy, resolve and document any discrepancies 

• Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance 

• Flexibility and willingness to perform other job-related tasks as requested, in support of the lab’s success and overall patient care 

Requirements 

• High School Diploma or GED equivalent required 

• Associate's degree or higher is preferred 

• Previous experience in a customer service role 

• Contact center/call center experience is preferred 

• Prior healthcare industry experience is a plus, such as a physician's office or a hospital 

• Experienced in managing multiple applications, using two monitors, with strong organizational skills