Client Services Coordinator

 

 

24 Hour Home Care is part of the TEAM Services Group portfolio of companies. We proudly lend a helping hand by supporting recruiting efforts for other TEAM brands, including Alliance Services, in finding the right talent to grow their team.

 

The Role:

The Client Services Coordinator works closely with our customers, caregivers (DSPs), and case workers to support individuals in the intellectual and developmental disabilities (IDD) community. Our goal is to be a trusted ally in helping each person become the best version of themselves while having fun along the way.

Key Responsibilities

• Build and maintain positive relationships with an assigned customer caseload, ensuring their needs are met and they are well supported
  Support, coach, and manage DSPs to ensure a positive and professional experience with Alliance Services.
• Manage compliance requirements of our DSPs by monitoring annual training requirements and credential expiration dates.
• Review visit verifications to ensure accuracy and timely submission of time entries
  Work within our EMR system (AlayaCare) to manage schedules and daily tasks for customers and DSPs
  Respond daily to emails, calls, texts, and voicemails
  Match customers and DSPs as staffing needs arise
  Ensure all customer and DSP interactions are accurately documented within our EMR system
  Prepare reports, update care plans, and develop customer protocols to ensure our clients receive quality person-centered care. 
  Address questions and concerns promptly and professionally
  Complete additional assigned tasks as needed

 This is a hybrid position, coming into the Newburg office 4 days per week.

 

What you Bring to the Table: 

Qualifications

• Minimum of 1 year of office or administrative experience
• Proficiency in Microsoft 365, including Outlook, SharePoint, Excel, Word, and Teams
• High level of integrity and eagerness to grow
• Respect for and interest in supporting the IDD community
• Must pass a federal background check and a motor vehicle report
• At least 18 years old with a high school diploma

Work Expectations

• Communicate professionally and authentically with customers, providers, coworkers, and visitors, demonstrating strong written and verbal skills
• Identify, assess, and respond to challenges appropriately
• Demonstrate empathy in all communications with customers, families, and providers
• Work collaboratively with individuals of diverse ages and skill levels
• Prioritize tasks while remaining flexible and adaptable
• Manage high-volume workloads with professionalism
• Accept supervision, guidance, and coaching
• Meet company and departmental deadlines

What we Bring to the Table:

• Competitive Health Benefits
• 401k plan
• PTO
• Sick Time

 

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.  

By completing this application, you are providing consent to receiving text messages from 24 Hour Come Care and associated vendors at the phone numbers provided. Message and data rates may apply. 

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

 

The expected Oregon Pay Range for this position:$25—$25 USD