Client Services Coordinator

WORK SCHEDULE: Sunday through Thursday 8:30am to 5:00pm

Job Summary

Ensure all client data files are received and processed as scheduled.  Analyze data to make sure that the data integrity goals are met and maintained.  Prepare and maintain reports as needed.  Communicate with all internal and external clients as needed to facilitate problem resolution.

Essential Functions & Responsibilities

• Enter appropriate data into databases accurately and timely
• Cleanse and adjust address information related to product distribution
• Monitor automated processes for all clients on a daily basis
• Validate information within client files based on system generated notifications
• Communicate with clients on a regular basis concerning any issues as they arise.
• Assist in troubleshooting and solving problems for internal and external clients and perform any follow-up work as required
• Reconcile client data versus stored data as needed
• Understand the company’s technology landscape and how each piece integrates with the others
• Understand and use all systems within the Client Services department (CIS, SAP, TDS, etc.)
• Understand all relevant data and communicate knowledgeably on it to internal and external clients
• Keep up with various changes in the data sets and retain knowledge on processes and functionality
• Other duties as assigned.

Essential Qualifications

Competencies

Action Oriented

Listening

Functional / Technical Skills

Customer Focus

Problem Solving

Integrity and Trust

Technical Learning

Knowledge, Skills & Abilities

Technical and Functional

• Critical thinker with strong analytical skills
• Comprehensive knowledge of Excel required, MS Access is a plus
• Ability to multi-task and work in a fast paced environment
• Flexible and energetic.  Very personable and works well under pressure
• Excellent verbal communication and interpersonal skills
• Ability to use retained knowledge of department processes to problem solve and troubleshoot
• Works well in a team environment
• Strong organizational and communication skills required

Working Environment

• Ability to meet deadlines and attendance standards.
• Ability to work weekends and early morning hours.
• Ability to work in office environment.
• Ability to work within safety guidelines.

Experience, Education and Certifications Required

Experience Required

• 1 year experience with Excel and Data manipulation

Required Educational Level/Licenses  

• Requires high school diploma or equivalent.