Client Services Associate

Client Services Associate

📍 New York, NY 10007 | On-site

A hands-on, service-oriented role for someone who takes pride in keeping daily operations running smoothly.

Deliver seamless mail, office, and client support services while maintaining a professional and efficient workplace experience.

SPS Global is seeking a detail-oriented and service-driven Client Services Associate to support daily mailroom operations and office services. This role plays a key part in ensuring smooth business operations by managing mail distribution, shipping/receiving, office supply coordination, and providing front office support when needed.

You’ll help create a polished, organized, and client-focused environment through reliable service and strong attention to detail.

What You’ll Do:

This role combines mailroom operations, office support, and client service excellence.

• Mail & Shipping Operations
  • Receive, sort, and log inbound mail and packages
  • Manage outgoing mail and shipping transactions
  • Distribute deliveries and notify employees upon receipt
  • Serve as the point of contact for mail and package inquiries
  • Handle shipping and receiving of materials and supplies
• Office & Facilities Support
  • Maintain and replenish office supplies (e.g., paper, toner, pantry items)
  • Ensure copy/print machines and multi-function devices are operational and stocked
  • Submit work orders and assist with basic troubleshooting
  • Support meeting and conference room setups
  • Maintain cleanliness and organization of the Business Service Center
  • Perform light maintenance and cleaning as needed
• Front Office & Client Service
  • Provide 5-star customer service across all interactions
  • Offer reception/concierge coverage when required
  • Build strong relationships with employees and teams
  • Maintain professionalism and composure in all interactions
• Team & Operational Support
  • Assist with training back-up staff on procedures
  • Proactively seek additional tasks during downtime
  • Determine when additional support is needed for sensitive requests

What We’re Looking For:

Required

• High School Diploma or equivalent
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic PC skills, including Microsoft Office
• Ability to work independently and follow procedures

Preferred

• 1+ year of related experience
• Familiarity with mailroom, shipping/receiving, or office support functions
• Working knowledge of multi-function devices (MFDs)

Physical Demands:

• Ability to lift, carry, or move items up to 40 lbs frequently (up to 60 lbs on carts)
• Comfortable walking, standing, bending, kneeling, or sitting for extended periods
• Manual dexterity for operating office equipment (phones, printers, etc.)

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range$21.50—