Client Services Associate

Client Services Associate

Position Summary

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.

St. Petersburg is our primary softgel development and manufacturing facility in North America with a capacity of 18 billion capsules per year.  The featured RP Scherer softgel technology is a proven oral drug delivery solution to enhance bioavailability of poorly soluble Rx and OTC drug candidates.  Non-gelatin based OptiShell® and Vegicaps® capsules expand the range of molecules into softgel, ideal for challenging fill formulation. Within the Catalent network, we offer a broad range of integrated formulation.

The Client Services Associate is responsible for ensuring the successful and timely coordination, planning, scheduling and completion of customer orders. The Client Services Associate will act as the key contact and liaison to manage pre-assigned customer accounts ensuring customer satisfaction by effectively communicating and helping to meet the customer’s requirements.

Regular working hours: Monday -Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM with a 30-minute unpaid lunch

Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee. 

The Role

• Act as primary customer/site contact for assigned accounts

• Work with Sales as site specialist to help opportunity business become firm

• Communicate schedules, issues and proactive updates

• Interacts with internal personnel as customer’s advocate, proactively managing problems, driving decisions.

• Responsible for working with customer on customer supplied components,

• customer supplied information and obsolete inventory. Works internally to

• ensure customer owned API is forecasted and delivered on time, escalates to the customer if potential issues.  Communications and/or negotiates start and promise dates.

• Accurately enters Customer’s order into JDE within 24 hours of receiving the order

• Responsible for updating customers monthly forecasts into planning spreadsheet and firm commitments

• Perform other duties as assigned.

The Candidate

• Bachelor’s degree in business management or Sales and Marketing or related field is required.

• 3+ years customer service, sales or project coordination experience is preferred.

• Must possess and demonstrate motivational and leadership qualities, along with excellent verbal, written, and interpersonal communication skills.

• Must exhibit strong problem-solving and analytical abilities, be well-organized, detail-focused, and capable of multitasking while prioritizing workloads under pressure.

• Must effectively interact with diverse individuals and personalities across departments and demonstrate proficiency in computer literacy, including MS Office, spreadsheets, and ERP systems (JDE preferred).

• Knowledge and experience in CGMPs are desirable.

• Individual may be required to sit, stand, walk regularly and occasionally lift to 15 pounds; no lifting greater than 44.09 pounds without assistance

• Be accessible to the manufacturing floor and office staff and use the required office equipment.

• Specific vision requirements include reading of written documents and use of computer monitor screen.

Why You Should Join Catalent

• Tuition Reimbursement – Let us help you finish your degree or earn a new one!

• WellHub program to promote overall physical wellness.

• 152 hours of PTO + 8 paid holidays.

• Medical, dental and vision benefits effective day one of employment.

• Defined career path and annual performance review and feedback process.

• Diverse, inclusive culture. Several Employee Resource Groups focusing on D&I. Community engagement and green initiatives.

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