Client Service Representative - Child Care

Job Type Full-time Description

Do you have a passion for technology and helping people? As a Client Services Representative you will apply technical expertise with a passion for solving problems to build positive lasting relationships with our clients.

In this role, you will be working cross-functionally, being empowered to use our tools to resolve troublesome customer issues by identifying and targeting root causes, while balancing the financial realities and strategic goals of the company.

As a Client Services Representative, you will focus on three key areas: Addressing client concerns, building client relationships, and partnering with cross functional groups to achieve organizational objectives.

Who we are:

At Vanco, we serve those who enrich our communities. Vanco provides businesses, nonprofits and educational organizations a complete range of payment solutions and administrative software. Our solutions make payment processing simple and ease administrative burdens for faith-based groups, nonprofits and schools. We are a software payments company for community organizations, and every transaction tells a story.

An important part of who we are is our Vanco Values in Action. At Vanco, our employees:

• Clearly Care

• Own It

• Grow

• Have Grit

What you’ll be doing:

• Answer incoming calls and written inquiries promptly, accurately and in a professional and courteous manner
• Provide technical expertise to all Vanco clients to ensure prompt resolution of all issues/concerns regarding the use and application of Vanco products and/or services
• Possess proficient knowledge of Vanco products and services
• Use Vanco technologies to document all client inquiries in a clear and concise manner to identify trends
• Perform root cause analysis to identify call trends and offer solutions to improve overall client experience
• Demonstrate proficiency in the use of Vanco technologies as it relates to performing daily job responsibilities.
• Maintain confidentiality of privileged information provided by Vanco, Vanco clients, Vendors and business partners
• Report to work on the days and times as indicated in the employee schedule
• Strictly adheres to all rules and guidelines as outlined in the employee handbook or other Vanco published policies and procedures
• Perform all other duties as assigned

Who you are:

• You have previous call center customer service experience in a fast paced environment
• You are able to manage a high volume of calls and document calls in a timely manner in a fast paced, changing environment
• Proficient in the use of all MS products (Excel, Word, Outlook, PowerPoint, MS Office 365, etc.)
• You are able to make independent decisions as it relates to ensuring client satisfaction within the parameters outlined by the department policy
• You are action-oriented with a willingness to take calculated risks and be held accountable for actions
• You possess a high degree of professionalism with a strong client focus
• You are organized, able to multitask and redirect with urgent client requests
• You can communicate the English language well and work with different personalities and clients that have various levels of technical aptitude
• You have a high degree of verbal, written and mathematical skills
• You are a team player and possess the 4 Vanco values listed above

What we offer:

• 100% Employer Paid Health Insurance HSA, Dental, Life Insurance, AD&D Insurance, Short Term Disability, Long Term Disability
• Paid Holidays and 4 weeks PTO
• Paid days off to Volunteer
• 401(k) Plan with employer match
• Competitive benefits and pay
• Small collaborative teams where you can impact both outcome and culture
• Ongoing professional development opportunities
• Join a rapidly growing company that promotes internally

  

The starting hourly rate for this position typically starts between $18.00 - 21.00  Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, location, and equity with internal team members. 

For remote positions, employees must reside in one of the following locations:

AL, AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, MI, MN, MO, MT, NC, NJ, NH, NV, NY, OR, PA, SC, TN, TX, UT, VA, WA, WI. 

All other states are not in consideration for this role at this time.<