Client Service Manager

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

We have an exciting opportunity for a Client Service Manager! This individual will provide personalized support, helping clients navigate their financial goals while building trust and long-term relationships.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $65,000.00 to $75,000.00, exclusive of bonuses and benefits. This role is also eligible for an annual bonus.

We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

Reception / Office Support (Offices without other support staff):

• Greet clients; ensure office is clean and welcoming

• Schedule meetings with product vendors/sponsors

• Manage and distribute mail; coordinate overnight mail deliveries

• Order office marketing materials and printer supplies, coordinate printer maintenance with vendor and Technology

New Client Onboarding

• Ensure accurate completion of prospect or new client paperwork/set up

• Follow up on funds transfer from surrendering company

• Maintain (CRM) database and client files (Filing, copies, data input)

• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and

• vendors

• Record incoming assets to the appropriate blotting tool

Client Relationship Management

• Dialogues with client to understand their personal history & current financial needs

• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.

• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing

• May work with client’s tax or legal counsel on client concerns

Client Review Prep and Follow Up

• Gather client data and may prepare the materials for client meetings and reviews

• Conducts Tax Research (1099s)

• Completes any review follow up needs for client

Industry / Product / Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model

• Understands financial terminology and products

• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices

• Attends Client Services and company educational events

• May attend vendor presentations

Team and Corporate Support

• Assists Advisor Team Operations to streamline processes

• Completes operational projects to support enhancements and changes

• Communicates process and sales updates to team

• Participates in WEG offered sessions (Micro Monday, ATO Answers, Client Service Community, RoundTable LIVE, etc.)

• Manages vendors to Service Level Agreements

Education/Qualifications

• Bachelor's Degree (or equivalent experience) in business; finance, economics or related

• 3+ years of industry experience

• Excellent oral and written communication skills

• Ability to work with deadlines, be flexible under pressure and prioritize work

• Flawless recording of buys/sells and other key data within Salesforce

• Builds/maintains effective relationships with internal and external clients

• Developing client relationship/trust as observed by lead FA

• Proficient with Microsoft Office and Salesforce

WEG hires employees and makes decisions about their salary qualificati