Client Service Manager

Allworth Financial (www.allworthfinancial.com) is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Allworth Financial is a high growth, private equity backed, multi branch Registered Investment Advisor. Founded in Sacramento, California, in 1993, and still run by its original founders, Scott Hanson and Pat McClain, Allworth is primarily a fee-based, employee-centric fiduciary advisory firm, that prides itself on emphasizing client well-being and education. The business is a multi-billion dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious “Circle of Excellence” award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best-loved brands in America. Allworth Financial was also recognized as a Barron's Top 40 RIA in 2022.

SUMMARY:

Our Client Service Department consistently strives for service excellence.  The Client Service Manager directly supports the Client Service Director as well as Client Service teams (all locations) and is responsible for leading, managing and coaching Client Service supervisors and staff. The Manager is a member of the Client Service leadership team and represents the organization at the leader level.

This is a full-time, Exempt role based out of Folsom, CA with 3 days of in-office work. The ideal candidate would be open to be in the office all five days of the work week during their training period.

The base salary range for this role is $105,000-$135,000 per year, with potential for an annual bonus of 10% and merit increase based off their performance and the companies performance.

DUTIES AND RESPONSIBILITIES:

• Recruiting, selecting, orienting and training employees
• Performance management; communicating job expectations, monitoring and appraising performance, coaching, developing and disciplining employees
• Identifying trends and creating strategic goals, defining objectives and measuring results
• Maintaining high service excellence standards by enforcing quality and service standards
• Researching and resolving client, advisor, co-worker and senior management issues
• Managing staff, planning and evaluating department activities

QUALIFICATIONS:

• 5 or more years of supervisory experience leading teams * 7 or more years RIA or equivalent experience
• Bachelor’s Degree or equivalent financial experience
• Series 65 license; preferred but not required
• Passion to serve clients, advisor partners and co-workers in team environment
• Strict attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong organizational skills with ability to prioritize daily responsibilities
• Mentoring skills for developing junior level CSRs
• Proficient usage of Allworth Financial technology, Salesforce and Microsoft Office
• Outstanding and consistent demonstration of Allworth Financials’ core values
• Passion for leading teams to serve clients, advisor partners and co-workers

BENEFITS

We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

• Medical: Blue Shield (HMO, PPOs and HDHP with HSA) plans and Kaiser (HMO and HDHP with HSA) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions 
• Exempt associates qualify for our flexible paid time off policy.
• Non-Exempt associates will receive 25.5 days of paid time off annually, which includes holidays, during the first three years of employment. 
• Option to participate in our Equity Purchase Program
• Future growth opportunities within the company

In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.<