Client Service Manager (Hybrid)

About FBInsure, A Division of Patriot Growth Insurance Services: FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism, education, and integrity of our employees, working in an innovative and technologically superior environment, is to continually improve our products and services to meet our clients’ needs, allowing us to share our prosperity with our employees and our communities. FBInsure is a proud partner agency of Patriot Growth Insurance Services.

Position Overview: At FBinsure, we are committed to tailoring insurance to the individual needs of our valued clients. As a Client Service Manager, you’ll deliver unmatched service and support to our clients on a day-to-day basis. You are an advocate, insurance educator and empathic communicator.

Work Arrangement: This is a full-time, hybrid position reporting to our office located in Taunton, MA.

Professional Responsibilities:

• Handle all billing related questions and issues
• Take all first reports for claims filed with the agency
• Answer all policy specific questions
• Complete request forms for account reviews
• Process incoming correspondence
• Answer specific coverage questions that require rating
• Service client walk-ins that want an instant reactive renewal review
• Any other tasks the Management Group may assign

Qualifications and Requirements:

• 3+ Years Insurance Industry Experience
• Attention to detail – the ability to manage competing demands, and working quickly and efficiently
• Documentation skills are paramount in this position
• Excellent interpersonal and communication skills (both oral and written)
• Proficient with use of Microsoft Office Suite and products
• A passion for being part of a team that drives our company to industry leadership
• Ability to establish and maintain effective working relationships with both peers and clients
• Authorized to work in the U.S. without sponsorship

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.