Client Service Associate

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

As a Client Service Associate, you will provide comprehensive administrative and operational support within the financial advisor’s practice. This role is pivotal in enhancing the client experience, ensuring seamless account management, and upholding compliance standards. The ideal candidate is dedicated and detailed-oriented. Possess strong organizational skills, exceptional communication abilities, and a commitment to delivering outstanding client service.

This role is a full-time in office position located in Troy, MI.

Responsibilities:

• Acts as the primary point of contact for clients, addressing inquires and providing timely resolution. 

• Educates clients on account services and capabilities, including online access.

• Assist in onboarding new clients by collecting documentation and facilitating account setup.

• Prepare and process account opening, maintenance, and transfer documentation, ensuring accuracy and compliance.

• Monitor and manage client account activities, this may include contributions, distributions, trading and performance reporting.

• Maintain organized and up-to-date client records in the firm’s CRM system.

• Ensure adherence to industry regulations and firm policies in all client interactions and documentation.

• Assist in preparing reports for audits and regulatory reviews.

• Stay informed about changes in compliance requirements and implement necessary adjustments to processes.

• Coordinate with custodians and service providers to facilitate client requests and resolve issues.

• Assist financial advisors with administrative tasks, including scheduling meetings and preparing client presentations.

• Participate in team projects aimed at improving operational efficiency and client service delivery.

• May aid in planning and execution of client events, seminars and marketing initiatives.

• Prepare and distribute client communications, newsletters and marketing updates.

• Identify opportunities to enhance client engagement and contribute to business growth strategies.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 2+ years of experience handling financial products and services.

• 2+ years of experience utilizing Microsoft Office and financial CRM software.

Core Competencies:

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Strong problem-solving skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• High level of professionalism, discretion, and ethical conduct.

Preferences:

• Active Series 7 or Series 66 (series 63, 65 combo) or willing to obtain within 180 days.

• Ability to execute trades and discuss investment recommendations within compliance limits.

• Bachelor’s degree in finance, business or accounting.

• Minimum 3 years in financial services, preferably in a client support role.

#LPL-PA

 

Pay Range:

$25.85-$43.08/hour

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growin