Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 75,000 households from our over 100 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Queensbury, NY office is looking for a Client Service Associate to serve as the liaison between the client and the Financial Advisor (FA).  You will work with all aspects of the client experience, including financial paperwork and financial account review preparation.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $50,000 - $60,000 exclusive of bonuses and benefits. ​This position is also eligible for an annual team bonus.

WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. Thus, the entire salary range for those who are classified as the Associate level is $42,500 to $63,750. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

• Support Senior Vice President and their clients by leading and implementing the client service model.

• Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers

• Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.

• Ensures accurate completion of prospect / new client paperwork/set up

• Maintains (CRM) database and client files (Filing, copies, data input)

• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors

• Record incoming assets to the appropriate blotting tool

• Learn Company product suitability guidelines, financial operational processes, and financial sales processes

• Support client service functions for all teams as requested.

Education/Qualifications

• 4-year degree preferred

• 3+ years of customer service /administrative experience is needed

• Financial administration experience is a plus

• Series 7 and 66 or 7, 65 and 63 licenses.

• Strong interpersonal skills required to develop team and client relationships

• Professional presence and communication skills

• Strong attention to detail and process

• Good problem-solving skills, ability to work with deadlines and prioritize work

• Proficient with Microsoft Office

• Salesforce experience a plus

• E-Money experience is a plus

• Experience with GMIB Annuities is a plus

• Experience with Annuity Order Entry/Annuity Net Systems is a plus

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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may participate in the following benefits & development opportunities:

• Training and professional development

• Medical, dental and vision coverage (Available to employees and their families)

• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

• Life and AD&D insurance – employer paid and voluntary options

• Short-term and long-term disability, workers compensation – employer paid

• 401k with match and profit sharing

• Wellness programs and resources

• Voluntary benefits, including pet in