Client Service Associate Intern

Company:

Marsh McLennan Agency

Description:

Marsh McLennan Agency's East Region is a leader in the employee benefits marketplace. Our associates simplify employee health and welfare benefits and risk management for regional, national, Fortune 500 and Fortune 1000 companies. We value integrity, collaboration, passion, innovation, and accountability, and we are committed to making a difference in the moments that matter for our colleagues, clients, and communities.

BRIEF DESCRIPTION  

The primary role of the Client Services Associate is to support the Account Management and Client Service teams with the tactical deliverables within the services and products offered to our clients.  This internship opportunity will provide exposure to the clients’ benefit plan design, plan audits and compliance reviews, account planning meetings, and strategic support within the client partnership.    

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:  

Client Services 

• Assist with plan audits, including review of contracts, amendments and other documents, to ensure compliance and appropriate documentation is aligned with plan design; 

• Assist in the preparation of the compliance and renewal checklists for assigned clients; 

• Participate in the benchmarking analysis for assigned clients; 

• Create and maintain online files for all clients; 

• Research client plan documents to assist in answering client questions; 

• Assist with the development and updates of newsletters, benefit summaries, enrollment presentations, and highlight brochures; 

• Participate in special projects, including, dependent eligibility audits and benefit statements; 

• Assist and support needs generated by the Compliance Department such as, but not limited to, review form 5500 data requests; 

• Assist in filing stop loss claims; 

• Assist Financial Consulting and/or Voluntary Benefits teams with project support as needed; 

 

Account Management 

• Observe Account Management teams to establish and cultivate relationships within client organizations to build high levels of client satisfaction while executing proper client agreements; 

• Participate with the development, implementation and management of client specific project plans; 

• Assist with the preparation of strategic account planning meetings and annual executive summits; 

• Assist with Spending Account and Employee Assistance Program request for proposal process an