Client Sales Manager

About the team

At New Construction, our mission is to improve the shopping experience for buyers, enabling builders to market their homes with a greater return on investment. The Enterprise Team is a dynamic group responsible for driving engagement, retention, and partner success with the industry's largest New Construction homebuilders, our Top 50 Accounts. We provide media recommendations with a goal of increasing builder client discoverability and value. With an emphasis on a consultative and collaborative culture, our team is key to driving the overall success of the New Construction business as Zillow.

Characterized by hard work, strategic focus, and exceptional execution, the Enterprise Team prides itself on providing an exceptional client experience. Our platform partners with the greatest number of New Construction home buyers in the country. We’ve achieved that by building a fun and passionate work environment, where teamwork and individual contributions go hand in hand.

Join our high-energy and innovative team and play a pivotal role in shaping the future of the New Construction industry. As part of our team, you'll have the opportunity to work alongside industry leaders, tackle dynamic challenges, and make a significant impact in the world of New Construction.

About the role

The New Construction team is expanding and we are looking for a highly motivated self-starter who thrives in a fast-paced sales environment. Client Sales Managers guide our top New Construction Home Builders to success using Zillow Group’s Promoted Communities and Boost platforms. Through motivation, education and engagement, the Client Sales Manager helps our largest clients achieve their advertising and brand awareness goals with Zillow Group. This position is a key revenue driver for Zillow New Construction, tasked with completing an aggressive sales strategy with a compensation plan that rewards performance. The ideal candidate is strongly motivated by providing exceptional customer service with a growth mindset.

The Client Sales Manager responsibilities are:

• Cultivate and manage relationships with homebuilders in partnership with a Senior Client Sales Manager and Client Experience Manager.
• Work a book of business consisting of top spending and highly engaged clients, ensuring strong relationships and exceptional service delivery.
• Take ownership of contract renewals and work diligently to meet and exceed assigned sales quotas, driving revenue growth and achieving individual and team success.
• Nurture divisional relationships through regular communication, in-market visits, and fostering strong partnerships.
• Serve as an expert and point of contact for divisional and regional inquiries, providing insights, support, and collaboration to drive strategic growth.
• Contribute to reporting, forecasting, and analysis efforts to provide accurate and comprehensive insights.
• Prepare and pull reports for scheduled and ad-hoc calls, ensuring timely and relevant information is available for discussion and decision-making.
• Collaborate with the team to deliver high-quality Quarterly Business Reviews (QBR) by providing valuable inputs and insights on divisional performance.
• Stay updated on industry trends and market developments to provide relevant and up-to-date information to divisional teams.

What does success look like?

• Within 30 days, you will be familiar with the New Construction organizational structure, meet its leaders, and build working relationships with other sellers and peers on other teams. You’ll primarily be observing, learning, and completing our Zillow University & NewCon Onboarding.
• Within 90 days you will be familiar with our core product offerings, monetization strategies, and the sales goals for the accounts in your book of business. You’ll have established ways of working and collaboration in your pod and have begun forming relationships with your Builder Stakeholders.
• Within 6 months you will be fully ramped onto the role and already deepening your relationships with our top partners at the divisional level. You will have established a reporting and product education cadence in partnership with your team and will have identified areas of opportunities to grow investment in Zillow products from your book.
• In 12 months you will be an authority on your book of business, knowing your builders priorities, roadblocks, and preferred ways of partnership. You will consistently meet/surpass quarterly quota attainment sales goals. You will be hyper focused on rapid revenue growth.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. emp