Client Relationship Representative

Company Description

About Us

At Shine Social Brand, we specialize in developing strategic communications and brand positioning for businesses looking to elevate their public image. Rooted in Houston, we are a results-driven agency that prioritizes authenticity, professionalism, and creative thinking. Our mission is to deliver tailored public relations strategies that help clients stand out, connect with their audiences, and thrive in competitive markets. We pride ourselves on collaboration, transparency, and measurable results that make brands shine—without relying on social media tactics.

Job Description

Job Description

We are seeking a dedicated and personable Client Relationship Representative to join our growing team. This role focuses on maintaining strong client relationships, resolving issues promptly, and ensuring client satisfaction with our services. The ideal candidate is detail-oriented, a natural communicator, and passionate about delivering exceptional client support.

Responsibilities

• Serve as the main point of contact for assigned clients

• Maintain long-term relationships by providing consistent, personalized service

• Address client inquiries and resolve concerns in a timely and professional manner

• Collaborate with internal teams to ensure client needs are met effectively

• Monitor client satisfaction and gather feedback to improve service delivery

• Prepare regular reports on client interactions and satisfaction trends

• Assist with onboarding new clients and guiding them through our process

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience)

• 1+ years of experience in client services, account management, or customer relations

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail

• Ability to manage multiple client accounts simultaneously

• Proficient in Microsoft Office and CRM systems

• Professional, friendly, and solution-oriented mindset

Additional Information

Benefits

• Competitive salary ($55,000 – $64,000/year)

• Opportunities for career growth and advancement

• Ongoing training and professional development

• Supportive and collaborative work environment

• Paid time off and holidays

• Health, dental, and vision insurance options