Client Relations Partner - Digital Markets

About Gartner Digital Markets:

Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.

Gartner Digital Markets is the world’s largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinations—Capterra, GetApp, Software Advice, and UpCity—and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market. As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel.

For candidates interested in taking their next career step, Gartner Digital Markets offers the best of two worlds—the stability and resources of a large, established organization combined with the fast pace and excitement of working for a dynamic growth business. Our team is on the front lines of innovation in an industry that is always transforming, providing an incredible opportunity for you to grow and learn throughout your career.

Job Brief:

The Client Relations Partner role is a service delivery position focused on client service and retention, rather than business development. In this role you will achieve world-class levels of client support, value-orientated usage, retention, and client loyalty, ensuring clients use and receive value from our intent data product, Buyer Discovery. 

The role provides a great opportunity to work with an international and dynamic team, delivering valuable insight to senior level clients in large organizations while developing your career in a fast-growing department.  The Client Relations Partner supports our largest and most strategic enterprises across Gartner Digital Markets. 

What You Will Do:

• Facilitate onboarding calls for new Buyer Discovery clients, familiarizing them with the product.
• Proactively build relationships with existing clients over the phone to ensure that they are engaged and getting the highest return on their investment with Buyer Discovery.
• Support our largest and most strategic enterprises across Gartner Digital Markets.
• Become a strategic partner to clients by keeping up to date with their key challenges and opportunities.
• Drive continuous client usage of the Buyer Discovery product by ensuring the connection of key business decisions and initiatives to Digital Markets expertise.
• Be the main point of contact for any support that clients require with their Buyer Discovery subscription.
• Partner with your colleagues in Account Management to manage and retain client relationships and build client loyalty.
• Understand and capture how the client measures value and ensure this is over delivered throughout the contract lifecycle.
• Continually stay abreast of new Buyer Discovery product enhancements and Data Insights product offerings.

What You Will Need:

• Bachelor’s degree preferred but not required.
• 2-3 years of relevant sales or customer support experience.
• Proficient computer skills required.
• Experience with an array of marketing technologies and CRM software systems (Salesforce, Hubspot, Marketo, ABM/Ad platforms, etc.) preferred.
• Strong understanding of how to measure and report on marketing and sales effectiveness by moving leads to opportunities through to close.
• Exceptional communication skills, verbal and written.
• Excellent interpersonal skills, with the ability to persuade and influence others.
• Strong collaboration skills to partner with sales to understand the client’s goals and tailor service accordingly.
• Strong organizational and time management skills, with the ability to multitask.
• Comfortable speaking the language of sales and marketing executives.
• Interest in marketing, business and technology.
• Enthusiasm for helping and educating others.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to