Client Relations Account Representative II

Job Description

We are Worldpay. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know.

About the role:
In a Client Relations Account Representative II role, you will act as primary liaison for the service side of the client relationship including responsibility for relationship management and service delivery for one or more assigned clients.

Preferred Locations: Cincinnati or Atlanta

What you will be doing:
• Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities.
• Answers customer inquiries, primarily over the telephone, e-mail or facsimile.
• Develops strong working relationships with assigned clients and FIS resources.
• Serves as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
• Provides support in research and resolution of problems and inquiries.
• Coordinates with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed and all operational arrangements are in place to service assigned accounts.
• Keeps abreast of new products/services and changes to existing products/services.
• Maintains comprehensive knowledge of applicable products, services and company policies and procedures.
• Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.
• Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
• Responsible for tracking and coordinating the resolution of customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Responsible for client satisfaction, maintaining client communication, the overall management of the client relationship and client retention activities.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help
• Other related duties assigned as needed.

What you bring:
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business
• Ability to understand and apply concepts
• Ability to handle projects commensurate with job expectations
• Ability to analyze and solve problems using learned techniques and tools
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Flexibility, versatility, dependability
• Prior banking or finance related experiences a plus; personal banking experience preferred
• Knowledge of FIS products and Services
• Organizational and time management skills required
• Strong problem solving skills
• Broad knowledge of FIS products and related services; in-depth knowledge of products and services for which team(s) provide support
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Is resourceful and proactive in gathering information and sharing ideas
• Ability to work both independently and in a team environment
• Some flexibility of hours is required

What we offer you:

Medical (HSA & FSA options), dental and vision coverages 

3-weeks paid vacation plus 4 paid personal choice holidays 

The chance to work on some of the most challenging, relevant issues in the payment industry 

401K plan that includes company matching 

Paid volunteer time to support charities and give back in your community 

Development resources to help advance your skills and career 

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $23.78 - $38.77 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related