Client Relations Account Manager

Interact directly with subservicing clients to create and maintain successful long-term relationships. Serve as the primary contact and business subject matter expert overseeing all requests to proactively ensure that all defined deliverables are effectively achieved within the required timeline. Address customer concerns and complaints.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Develop and maintain effective external business relationships with a portfolio of clients while upholding responsibility for overall client satisfaction.
• Maintain regular and proactive contact with subservicing clients and serve as the main point of contact for the relationship.
• Partner and communicate with internal departments across all levels within the mortgage servicing organization.
• Coordinate feedback on clients’ reporting and data feeds.  Facilitate any questions or enhancements from the client.
• Anticipate issues and/or problems that could impact the business for both PHH and the client and then provide valid solutions.
• Drive internal business owners to thoughtful and timely resolution and responses
• Coordinate program changes, delegations or processes based on client requests.
• Collaborate with impacted areas where appropriate i.e. information technology, legal, finance, servicing, project management office
• Must independently be able to provide routine updates and feedback to senior management. 
• Coordinate, facilitate, present, and independently conduct subservicing client meetings.
• Ability to maneuver through and interpret client subservicing agreements
• Track and deliver all obligations as defined within the subservicing agreement
• Partner with internal departments to maintain satisfactory performance toward contract service levels
• Utilization of SalesForce.com to track client interactions, initiatives, and delivery of contractual obligations

Qualifications:     

To perform this job successfully, an individual must have the following education and experience.

• High School diploma or equivalent required.
• College degree preferred.
• Minimum of Three (3) years’ experience in mortgage servicing require
• Minimum of three (3) years’ experience leading processes/projects/people preferred

Training / Licensing Requirements:

• Must pass the Company’s Background Screening process prior to beginning employment.  Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Work Hours:  

• 8:30 am to 5 pm EST 

The salary range for this position is expected to be $72,000 – $105,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate.

#PHH 

Ocwen Financial Corporation is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

PHH Mortgage, a subsidiary of Ocwen Financial Corporation, has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.

At Ocwen, we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or speci