Client Program Manager Logistics Operations
JabilAbout the role
Job Summary
Jabil’s Client Program Manager for Logistics Operations acts as the primary liaison between a 3PL/warehouse provider and its clients, while simultaneously acting as an on-floor subject matter expert for operations. They ensure both client satisfaction and daily operational accuracy.
The combined role requires a "hybrid" professional who thrives at the intersection of client relationship management and warehouse floor operations. They are responsible for owning the end-to-end client experience, from onboarding to daily order fulfillment, managing inventory integrity, and ensuring service level agreements (SLAs) are met.
Key Responsibilities
Client Relationship Management: Act as the primary point of contact for assigned accounts, conducting regular business reviews and maintaining strong, proactive communication.
Operational Execution & Monitoring: Oversee daily warehouse functions for assigned clients, including receiving, pick-and-pack, kitting, and shipping to ensure high-performance fulfillment.
Order & Inventory Accuracy: Troubleshoot order issues (e.g., sync errors, mis-ships) and manage inventory discrepancies through cycle counts, investigation, and reporting.
Onboarding & SOP Development: Onboard new clients by establishing standard operating procedures (SOPs), configuring warehouse management systems (WMS), and coordinating inventory intake.
Process Improvement & Analysis: Use data from WMS/OMS to analyze fulfillment performance (e.g., shipping metrics, accuracy) and implement improvements.
Floor Presence: Split time between the office and the warehouse to ensure client-specific handling instructions and quality expectations are met
Experience: 5-7 years of experience in 3PL, logistics, or ecommerce fulfillment, travel requirement 30%
WMS Proficiency: Strong familiarity with Warehouse Management Systems (e.g., ShipHero, NetSuite, Blue Yonder).
Communication: Excellent written and verbal skills for client-facing meetings and internal coordination.
Problem-Solving: Ability to resolve order-level exceptions quickly and trace errors to root causes.
Analytical Skills: Proficiency in Excel or Google Sheets for inventory tracking and reporting.
Ownership Mindset: Highly proactive with a strong sense of accountability for client outcomes
Key Performance Indicators (KPIs)
Order accuracy rate
On-time shipment percentage
Inventory accuracy (cycle count results)
Time to resolution of order-level issues
Client satisfaction and retention
Qualifications/ Experience
Hold a degree/ diploma preferably with 3-5 years of experience in Logistics solutioning and business development.
Highly proficient computer skills in Microsoft Office Suite
Experience in 3PL solutions, 4PL carrier management, Road freight, warehousing solutions is preferred.
Good interpersonal, communication and influencing skills, leadership, time and task management, the ability to build strong stakeholder relationships, change and innovation
Operational logistics acumen combined with strong sense of business development
Capable of working independently, focused, and driven, capable of decision making based on facts and data, whilst under pressure yet deliver on time.
Excellent communicator, present findings effectively across all levels of the business
30% travel required for customer meetings.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying informatio
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