Client Partner Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

 PRIMARY JOB RESPONSIBILITIES:

• Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.
• Provide support to DentaQuest leadership for administration of the client's program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFP and contract.
• Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively. Resolve issues and strengthen relationships at various professional levels within the client's organization.
• Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest.
• Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance. 
• Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
• Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines.
• Perform functions that support timely and accurate reporting to clients.
• Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.
• Develops and submits IODs based on CMS, market- or client-specific program requirements.
• Manages process for obtaining program requirements, documentation, support and other special requests from clients.
• Provides regular updates to senior management on internal and external issues affecting market performance.
• Represent DentaQuest at health fairs, conferences and advisory meetings through the State.
• Other duties as assigned.
• Bachelor's Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience.
• Five years' experience working with external clients/customers; proven track record of providing superior service to internal and external customers.
• Well-organized and superior organizational, written and oral communication skills, particularly presentation skills.
• Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.
• Ability to work independently and as part of a team.
• Proficient with general computer software including Microsoft Excel, Word and Outlook.
• Proven problem-solving skills.
• Ability to make good judgment conclusions based on data available with minimal supervision.
• Ability to prioritize and organize multiple tasks with tight deadlines.
• Excellent customer service skills.
• Up to 50% local travel required

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please rea