Client Operations Analyst

About Us:

Softheon is a dynamic and forward-thinking Software as a Service (SaaS) organization that is dedicated to ensuring affordable, accessible, and plentiful healthcare for every American. We are a pioneering force in the healthcare technology industry, driven by our mission to empower individuals and organizations with innovative solutions that transform the healthcare landscape. Our commitment to improving healthcare access and delivery is unwavering, and we are looking for top-tier talent to join our journey and contribute to our vision. If you're seeking an environment where your contributions are impactful and deeply valued, don't just join a company with ambition. Align with a purpose backed by a committed company.

Our Company Culture:

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.

About the Role:

We are seeking a detail-oriented Client Operations Analyst to join our team. This person will act as a liaison with customers to handle complaints, process orders, and provide information about the organization’s products and services.

This entry-level position involves interacting with customers over the phone, via email, and/or via social media. Throughout all these interactions, the Client Operations Analysts must maintain a high level of professionalism and present the organization in the best light possible.
Success in this position involves being able to resolve problems that customers may have but knowing when to refer advanced issues to members of the management team. If you are self-motivated and love talking with clients, this may be the role for you.

Requirements

You Will:

• Maintain professional demeanor when speaking with clients or individual members.
• Process on the phone member payments.
• Act as first level support for member inquiries into their accounts and carrier inquiries into member specific or multiple member accounts.
• Ability to read and follow Standard Operating Procedures (SOPs) while employing out of the box thinking to problem solving.
• Learn Softheon products to understand proper escalation channels based on ticket request.
• Assist in creating new and modifying existing documentation to ensure all processes are accurately documented.
• Work all required “manual” queues as assigned or needed.

You Have:

• Bachelor's Degree or higher in Communications, Business Administration, or another related field of study.
• 0-2 years of work experience.
• Healthcare or service industry experience is a plus.
• Billing or Finance experience is a plus.
• Excel or SQL experience is a plus.
• Ability to create positive interactions with customers.
• Ability to work in an agile work environment and adapt to change.
• Excellent problem solving and organization skills.
• Exceptional verbal and written communication skills.
• Passion to learn a new skillset and make a difference.

Benefits

What We Offer:

• Opportunity to work on cutting-edge cloud-based healthcare solutions;
• Work from your home company with a one-time home office stipend;
• Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents;
• Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability insurance, and parental leave;
• 15 days to unlimited PTO based on YOS plus 9 additional holidays;
• An opportunity for you to be part of a team committed to improving healthcare access and affordability by leveraging innovative technology solutions;

Join Softheon, and together, we'll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare affordable, accessible, and abundant for all. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contr